ComplaintsforAlpha Blaze
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered this Top Heat product for $49.95 with the remote for $7.99, on January 8, 2023. It stated that it would be delivered within 7 to 10 days. My total price was $67.93. Once I paid for it, they said I earned an exclusive GIFT CARD. They have not sen1t me anything.I tried calling the numbers, but one says, "The mailbox is full **************." The other is not even working anymore (*************).The order # is: *******, 1121768.I have not received anything or heard anything from them.Business response
02/17/2023
We apologize for the shipping delays to get your product out. We try our best to push through the back order delays and get everything shipped out to our customers in a timely manner. A full refund has been issued and sent back to the original payment method and should be received in 5-7 business days.Customer response
02/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************The business refunded me $66.93. I am satisfied and this case may be closed. thank you so much. They did not send a letter or email, I just saw the credit to my account. Thank you all very much.
Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On November 13 2022 I purchased a Blackbird 4k drone from Modern tech sphere. I purchased an additional extended warranty for $29.95. I received the drone. However, I did not receive any information regarding the extra warranty. I have contacted them 4 times via email and made multiple attempts at calling them. I requested the name of the insurer, the contact information in the event it would be necessary to utilize it. What the warranty covers. The only response I have received to my emails is it's in the computer don't worry about it and contact ***************** Which I have done repeatedly. I want the above mentioned information to be provided to me.Business response
01/23/2023
We apologize for the inconvenience. A full refund has been issued for the inconvenience.Customer response
01/23/2023
I never requested a refund. I requested a copy of the warranty including a warranty or policy number, contact information, a description of exactly what is covered.
If the business refuses to give me the requested information then I will accept a full refund. I would also ask that you (BBB) would further investigate the validity of the "extended warranty "". While my case would be closed this company is Obviously engaged in some sort of scam. Most people would not go to the lengths that I have. It's been a very time consuming and frustrating process. I'm sure many people would simply accept the company's response to inquiries "not to worry about it because it's in the computer " believing that the company is being honest.
Business response
01/24/2023
We apologize for the confusion. The extended warranty covers defective drones. If you have any problems with your drones, please contact our customer service team and they will get a new one shipped out to you.
Customer response
01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought an Alpha Flame & remote on 02/07, order # **F50AA615.It is a heater. I received it and determined it ran too hot and would jeopardize the safety of animals and children so I returned it 02/25/22. I was told once they received a tracking number, they would refund me but they have not. I have called multiple times about a refund, first they could not refund paypal, then they were going to do it by echeck. I have called numerous times 3/13,4/14,4/11,4/26,3/29. Now they state that the issue has been returned to the company? I thought they were the company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.