ComplaintsforBrookhurst Appliance
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The fridge they sold me caught on fire after they attempted to fix it as it didnt work since the moment they delivered it. I have 2 months warranty. Was told a new fridge (refurbished) would replace the prior one that non longer worked. The tech tried to fix but couldnt. Later that evening after he tried to fix it, we smelled a strange smell it was the electoral fire and melting of plastic from the freezer. When I informed them of what happened they blamed me. Did not want to take accountability for their negligence. I missed two days of work plus the cost of the fridge. $400 for my work lost plus the $240 I should get a full refund PLUS the amount lost from my work. This could have been worse with the fire of the fridge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.