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Find a Location

SL Finance has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SL Finance

      12900B Garden Grove Blvd Ste 170 Garden Grove, CA 92843-2029

    Business ProfileforSL Finance

    Student Loan Services

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Federal Trade Commission v SL Finance LLC, Michael Castillo, and Christian Castillo

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On October 5, 2023, SL Finance LLC, Michael Castillo, and Christian Castillo entered into a Stipulation to Entry of (Proposed) Order for Permanent Injunction, Monetary Relief and Other Relief with the Federal Trade Commission. The Order settles allegations that the business violated federal law prohibiting deceptive representation, advance fee for debt relief services, material debt relief misrepresentation, violating the national do not call registry, failing to pay national registry fees, misrepresentations associated with a Government Benefit related to COVID-19, and use of false, fictitious, or fraudulent statements to obtain or attempt to obtain customers' customer information of a financial institution. Under terms of the Order, the business was ordered to ban on secured and unsecured debt relief products and services, prohibition against misrepresentations relating to any products or services, prohibition against unsubstantiated claims, prohibition against obtaining customer information by false pretenses, and prohibition against abusive telemarketing practices. It is further ordered that SL Finance LLC, Michael Castillo, and Christian Castillo must jointly and severally pay $5,798,946.32 as monetary relief.

    This action is final.

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12900B Garden Grove Blvd Ste 170, Garden Grove, CA 92843-2029
    BBB File Opened:
    3/17/2020
    Years in Business:
    5
    Business Started:
    6/18/2019
    Business Management
    • Mr. Christian Castillo, Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    38 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    SL Finance representative said they could file for student loan forgiveness on my behalf. I supplied all requested information and paid $199.75 each month for 5 months for the service. **** from SL Finance informed me that everything was completed and approved. I need to make 120 payments on my loans and the remainder would be forgiven. I was talking with my loan service company to check on things and was informed that I was not in the forgiveness program and to complete more documentation. This company did not provide the service I paid them for. Furthermore they represented that they worked directly with the government loan office which I now question.

    Customer Reviews

    41 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tanasha E

    1 star

    10/30/2023

    I trusted this company to help me with my loan payments i was told back in 2022 that because ***** passed the loan forgiveness law for people who had government assistance i didnt have to pay back $17,000 that i owned financial aid i only had to pt $800 i did that and got a call last week about payment to the loan company and now i cant figure out who do i talk to about this i either want what i was told i was to get with my payment or i want my money back

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

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