ComplaintsforAamco Transmission and Total Car Care
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Complaint Details
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Initial Complaint
08/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Transmission shop will not back their product Rebuilt Transmission making unnatural noises Mechanic verified however requested a couple months breaking time which I agreed to. Now returning as agreed and mechanic denies hearing anything. I feel this company not backing their work and I want this faulty transmission replacedBusiness response
08/21/2022
Re manufactured Transmission was installed on 2/23/22 on the customers vehicle.It has a three year unlimited miles warranty backed by the manufacturer.On 8/20/22 customer came to the shop complaining there is a noise. There are no error codes and the unit is functioning correctly. All the shift points are on time and according to the scanner there are no issues. The test drive also showed no problems, but the customer was told to bring the vehicle on Monday so that the master technician can also go on a test drive with him since he was not available on Saturday. The manufacturer of this transmission will not change the unit if there is nothing wrong with it. But we are willing to go the extra mile to make sure. Our offer for Monday is still available if he wants to take it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.