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ComplaintsforTui & Sons Concrete Contractors
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid to have a new driveway and walkway installed. Deposits and payments were made and job completed to my satisfaction. However, within 2 months, I noticed several fine cracks in the cement in front of the porch going all the way down to the sidewalk. I tried numerous times to contact ********* to no avail. After leaving a message that I would be filing a complaint, he contacted me and told me he had been Ill with Covid. I expressed sympathy. He promised to come by to look at the driveway. Finally, several weeks later, he came by. He said that the cracks were a result of him forgetting to put a sealer on the cement and the concrete was " settling ". He came back within a couple of days, patched the cracks and assured me that it would all "blend in " when the "sealant " dried. My driveway now looks like an ugly patchwork quilt, and the cracks are now exposed again. I am not a contractor, but it's obvious, that they didn't do something right! I am very upset with the finished result. Since then, ********* has not returned any of my calls or texts.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.