ComplaintsforPacific Transportation Federal Credit Union

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 8/3/2023 I called and talked to a representative and asked in my availability on my Courtesy Pay. The representative stated that I had $570 available. I went ahead and proceeded to make my rent payment. A few days later, I noticed the account was charged the *** fee and the rent payment did not clear. on 8/7/2023 I call the credit union and asked for an explanation and was told I have $300 in Courtesy Pay and not the $570 I was originally told. I am upset about this because now the property management added $205 in late fees and penalties. On 8/14/2023 I called back and talked to ************** and explained the whole situation. She Emailed me the forms so that I can send back and review. On 8/18/2023 I sent an email to ************** to ask on the status of the refund. I was told that since they are not credit union fees they are not able to refund them. I explained that these fees happened because one of their representatives did not give me the right information and that they should be held liable for their actions.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  10/14/2022 I filed a stop payment against a business. the bank received my request and I was told it would go into effect that same day. another payment to this same business went through again more than a month later. I was told it would be taken care of. when I asked the bank representative if she could show me the transaction where the $95 was put back into my account she was unable to.

  Business response

  12/15/2022

  Contact Name and Title: ******************************
  Contact Phone: ************
  Contact Email: ************************
  After a thorough investigation, we have concluded that the debit in question was removed from your account and returned to the originator on October 14, 2022, per your stop payment request, therefore no refund is due.
  
  The transaction history you provided to BBB showing (SP1 **** DEBIT ***** SP2 S AMERICAN SENIOR) is referencing the stop payment (SP) that was placed on your account in the amount of $***** for AMERICAN SENIOR with the associated fee of $25 for the stop payment showing directly above it.
  
  Please see the attached letter that we have mailed to you along with copies of your October and November statements, which show no further debits paid to AMERICAN SENIOR
  
  See Attachment/File: BBB - *******.docx

  Business response

  12/16/2022

  Business supplied email: ***************
  Use this address for this or any future complaints, but nothing else

  Business response

  01/03/2023

  Yes, we received a copy as well.
  
  
  
  The member reached out to us regarding a stop payment. ****** caught the payment and returned. The member was never charged, but he wants a refund. We sent him a letter explaining he would not receive a refund as the payment was never processed. Hopefully, he understands.
  
  
  
  *************************
  
  Manager of Administration
  
  
  
  Moving Forward, Together
  
  *************************************************************
  
  Tel: ******************** Fax: **************
  
  email:************************************

• Initial Complaint

  10/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On May of 2019 i opened a saving account member # XXXXXXXXXX and shortly after we refinanced my car. We were informed that my car was approved but that we had to take it in to get a GPS tracker that would disable my car if payments weren't made. We were not happy with services and decided to close all our accounts with the credit union. We refinance my car with Capital One.We contacted credit union several times to get an appt. so that the tracker could get removed. After several calls and no response with an appt. date we got frustrated and stopped calling. I started having problems starting my car 7/2021 and was left stranded several times. Got it serviced and found out after 2 separate service dates it was GPS tracker. I had service bill and car rental bill. I contacted ******* at the union and sent diagnostics from dealership along with receipts and was told that they longer have a contract with GPS provider IPAY. After several days they said they were not responsible.

  Business response

  01/19/2022

  Business Response /* (1000, 16, 2021/11/16) */ ***Document Attached*** *******, Our apologies for the delay in getting back to you. I was having trouble replying to the complaint on the website and was advised by customer serviced to reply by email. Regarding the refund requested by ************ for the GPS tracker to be removed, we received an email from ******** on 9/7/21 from ******** requesting for the GPS Tracker to be removed. ******** provided invoices dated 7/21/21 and 8/16/21 from Harbor Automotive. Harbor automotive preformed a diagnostic system check on 7/21/21 and they were not able to duplicate customer's concern. The August invoice states that they removed the aftermarket device connected to starter solenoid circuit. Pacific Transportation scheduled the removal of the device on 9/16/21 and the device was removed on 9/17/21. The employee mentioned in the complaint (****) is no longer with the Credit Union. ***************** our Operation Supervisor has been in communication with ********. We removed the device as requested in a timely manner and cannot verify the invoices provided of a 3rd party company. Attached is the email received from ********, 3rd party invoices and an invoice form Lenders installation services. Please feel free to contact me with any additional questions you may have. Thank you, ************, Real Estate Loan Specialist NMLS #****** / Moving Forward, Together ******************************************* Tel: (424) 233-3091 x3026 Fax: (************* email: ******************* Consumer Response /* (3000, 18, 2021/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Credit Union didn't respond in a timely manner. It took them 2 years from when we initially called to do anything about it. They are not taking responsibility from a former employee that they hired and didn't follow through.If they would have taken off the device in timely matter back in 2019 we wouldn't have this problem. We had to be after them to try and get this device removed. I felt we did the right thing and took it to get serviced. After finding out it was the GPS device that Pac Trans placed. We called the credit Union to inform them that we needed to get it removed. The initial response was that they longer had a contract with IPAY so i would have to called them myself to get it removed.I also told them that i wanted to get reimbursed for the car rental and dealership fees. They asked me to fax my invoices and that they were going to let the CEO know.Then a few days after they called me letting me know that they called IPAY and they were going to take the device off. All i want them do is to do the right thing and take responsibility for my car rental and dealership diagnostics fee which totaled to $489. I'm not even asking to get compensated for personal lost time the several times the car left me stranded and missed appointments and getting to work on time.

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