Business ProfileforSit 'n Sleep, Inc.

Dear Better Business Bureau,On May 12, 2024, we purchased an adjustable mattress from Sit and Sleep, totaling over $7,000. During the purchase, the salesperson assured us multiple times that we could return the mattress if we were not satisfied. He clarified that while the base ($1,400) was non-returnable, we could return the mattress for a $500 restocking fee. This assurance was repeated throughout our interaction.After receiving the mattress and using it for ten days, we found it unsatisfactory for several reasons:The noise from the inflating and deflating mechanisms (the mattress is part air) was disruptive.There was significant weight transference, affecting our sleep quality.The accompanying app inaccurately reported our sleep patterns, claiming we slept well despite experiencing restless nights and often not sleeping on the bed.I contacted the salesperson via email to initiate the return process. He inquired about the reason for the return, but after I explained, he stopped responding and effectively ghosted us. Subsequently, I spoke with the store, where I was informed that we could only exchange the mattress, not return it. This contradicts the assurances given by the salesperson at the time of purchase, and the store does not carry the mattress we desire as a replacement.Additionally, the salesperson did not provide us with a copy of the sales contract, leaving us without written documentation of the terms discussed at the time of purchase.We feel misled by Sit and Sleep's sales practices and are now stuck with a mattress that does not meet our needs, contrary to the promises made during the sale. We respectfully request your assistance in resolving this matter by facilitating the return of the mattress as originally promised.Thank you for your attention to this issue.*********************************