Customer ReviewsforSit 'n Sleep, Inc.

I purchased an adjustable bed frame and mattress on 5-6-2024. After many calls and store visits I was allowed to return the adjustable bed frame on 5-18-2024 and it was picked up on Monday May 20,2024. I have lumbar issues and, after watching numerous television commercials showing persons who seem happy with this type of bed frame I thought it might work for me as well. The frame only exacerbated my back problems and so I needed to return the frame.On 5-18-2024 I went into the store after contacting a Supervisor at *********** Corporate Offices as the salesman in the store would only say "there are no returns". Nowhere on my purchase contract does it say "NO RETURNS"! My thought is how do I know if this bed frame is for me unless I try it? I can't try it until I buy it. So shouldn't the customer be satisfied with their purchase? I was able to return the adjustable base for a regular base and box spring. I purchased a regular bed frame and box spring to complete my bed set, so the return/new purchase was done.Today, 5-31-2024 I received my statement from Synchrony for the above purchase and it does not show a credit/return or adjusted balance due, only the original amount. I called the store, spoke with salesman named **** who advised me that the return wasn't received by them until 5-20-24 (which I acknowledged), he would submit the credit/return/exchange immediately. Each and every time I have called to speak with someone from *********** they are very condescending and try to make it seem as if the problem is all mine; that they don't want to be bothered. I will never do business with *********** again! Buyer beware!

Questionable business practices. The warranty documents required 3 signatures and were "X" out and never signed by me or my wife. They have unreasonable requirements to get service or repairs. Such as the stain exemption. If the mattress has stains the warranty is void. Stains have nothing to do with the mechanical features such as the inflatable cells or pumps in the mattress. We're now waiting for the "inspector" to come out, to see if the problems are within the warranty coverage. This after 6 weeks of runaround. I would not recommend sit n sleep or King **** to anyone.

The product is where my 1-star is directed, their staff is truly delightful.  They will allow you to exchange your mattress purchase for another mattress, twice. Each exchange has added up in price. I am left with an expensive mattress that is making it increasingly hard to breathe. As my breathing gets worse, I have to sleep on the couch. The reviews on Yelp, or BBB. 1.36/5, are not positive about their mattresses, with complaints of being too hard and causing pain and numbness, breathing issues, and migraines. I placed my review on the Stratus Mattress, on their website, but it never showed. I saw another review, exactly what I had experienced, thinking, whew, it's not just me!! It disappeared! Many years ago I purchased one of Sit N Sleeps' Beds and had the same breathing issues. They provided a refund from the same store! Years later, I tried them again, thinking that maybe CertiPur would allow me to sleep and breathe! The CertiPur is not making breathing easier! If you can't breathe with a mattress, that's is CertiPur, that's not safe for the consumer. I told the **************** Team that I was struggling with breathing on this mattress, but they never called back, even though ******* said she'd call back at 4:00 pm Tuesday, after speaking with her supervisor. I waited for 2 more days, hoping for a positive answer, I just want a refund. I don't want to "trade for another mattress," investing further money into Sit N Sleep!! I am disappointed, and stuck with an expensive bed I can't sleep on if I choose to breathe! I gave it Sit N Sleeps' three-month break-in period. My breathing, trying to sleep in this bed, has been a struggle, that does not improve!! I pray that you can help resolve this issue so I can be refunded for this bed. I offered to pay the restocking fee. I'd be so Thankful for a refund on this bed, and they take it away! I promise to never return to purchase from Sit N Sleep again!! Thank you!!

I called Tempur-Pedic warranty and was told to submit a warranty claim on line which i did. the warranty on my pillows are 5 years. they denied my claim. i purchased both pillows for $360.00 and for the warranty not to replace my pillows is redicilous. also when i purchased my matress inside the paperwork i was provided stated that if i register my matress i would receive a promotion to buy 1 pillow or sheet set and get 1 free which that never happened either.

Stay and sleep did not honor their warranty there was a big indentation on the side of the mattress and they only measure a certain spot in the mattress. I asked for my money back and they didn't want to give me my money back they said they would change the mattress and they did change it but I was still not happy with it and I bought another mattress at a different company . The mattress was not as expensive and better quality I have the sit n sleep mattress on the wall . Sit n sleep said they were going to have a supervisor call me nobody ever . my husband and I started going to the chiropractor waiting for them to call us it has been a horrible experience . Customer service are really nice but they will say that they'll call you and they won't they're just very good talkers.

I was sold mattress protectors that are supposed to be breathable, as I had purchased a cooling mattress and I was very specific about being a hot sleeper. They are absolutely not breathable and feel like sleeping on trash bags. Whichever side of my body was touching the bed would be absolutely drenched in sweat multiple times throughout the night. They were also $369, so naturally I went back to the store for a refund. My salesperson was entirely unsympathetic (which is a complete 180 from his demeanor during the sale) and told me there are no returns, and I should wash them again. He did offer a $100 credit, which I accepted, but that does not make up for the other $269 I've now sunk into something unusable. So, I washed them again, same result. They are absolutely miserable to sleep on. I'm not getting anywhere with the store, so I've also been calling the customer service line. They were actually more understanding, but still unmoved, and actually recommended I contact the manufacturer of the mattress protector, which doesn't make any sense because they didn't sell it to me. I requested a callback from a manager there, and so far that has not happened, which again is just poor practice. If I had purchased the mattress protector directly from the manufacturer, or from bed bath and beyond, or basically any other retail store, my return would have been accepted. First of all, I don't know how they don't also have a return policy if the literal manufacturer allows returns. Second of all, how am I getting worse customer service at a place I've spent thousands of dollars than I would at a bed bath and beyond? Its absolutely unreasonable. They used COVID as an excuse for not accepting opened merchandise, but again, the other places would accept a return, so that's just a cop-out. I'm aware that there's a no refund policy, but I was sold a terrible product.