ComplaintsforHair for Hot Heads
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently went to *************************** salon after a phone conversation where she verbally confirmed to that the charge would be $85. She waited until after service with no adjustments added to tell me she would be charging me $142 ($135 for the service and $7 for the app fee). In the ethnic hair community the going rate is generally less than $85 but that did not deter me as her price is her price, as long as its agreed upon. It is the price gouging that she did in raising the cost only after service was rendered to $135, in total $142, that has led me to contact the BBB. I believe she knew once my hair was finished I would have no choice but to pay her or risk weaponized law enforcement that might not have the bandwidth for such a dispute over price. I am asking that she adjust the billing back to the agreed upon ***** and give me a partial refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.