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Find a Location

Smartaira has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    • Smartaira

      620 W 135th St Gardena, CA 90248-1508

    Business ProfileforSmartaira

    Internet Providers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    620 W 135th St, Gardena, CA 90248-1508
    Years in Business:
    66
    Business Started:
    2/13/1958
    Business Started Locally:
    2/13/1958
    Business Incorporated:
    1/1/1959
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 350324 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    BBB records show a license number of 199526810012 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Consolidated Smart Systems II, LLC
    Business Management
    • Mr. Darren Rish, CEO
    Additional Contact Information

    Fax Numbers

    • (310) 715-6371
      Primary Fax

    Customer Complaints

    29 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I live in an apartment complex where Smartaira is the only option as internet service provider and it is absolutely terrible. The connection is quite unstable and outages occur almost every week. It is very frustrating because they only notify by email when the outages last a very long time. However, the internet keeps going down for shorter periods of time very often (almost every week) without any notice. When you call them, you need to wait several minutes in line and they just mention that there is an outage, without giving any further information. And this situation keeps happening over and over again. Today the internet is down again and I have important work to do. This is unacceptable! We are obliged to pay for a service that never works as part of a rent package I work from home. This violates consumer and FCC laws. I am not receiving the service I am paying for and unless they start providing adequate internet services I demand monthly refunds. Plus, any outages should be promptly notified to all consumers. They cannot just tell one person over the phone that there is an outage and leave all the remaining residents in the dark without knowing when the internet would possibly return.

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jonathan S

    1 star

    07/21/2024

    Just as all the complaints below, they've bought their way unto forcing tenants into making a contract within a lease of whichever complex/condo they reside at, Smartaria has had history of having doggy water servers which either get compromised by attackers/is owned by authorities/Client bandwidth scam/Or just straight up garbage servers which they've been unable to sustain the amount of customers on their end.Which I genuinely doubt considering an entire condo of nearly 20 thousand residents are forced to use their service (TAKING $65 FROM THE RENT!) yes, $65 monthly, *********** public WiFi most likely has better privacy and internet speed.And I've read a couple complaints about how they claim it's client-sided, don't believe that BS! I've asked 19 people where I live and they've all had the same issue.Now one thing I won't complain about is their support, but once again customer support and their IT team have nothing to do in common.Moral of the story, do research on a place you'll want to move to incase they've got any contracts with any underground internet company.7/21/24 Average speed latency on any other device but my computer (539-7593ms)Average speed latency on compute (77-2390ms)Proof of ping test below *************************************** [REMOVE THIS] 1189 [REMOVE THIS] -7f6a.html *************************************** [REMOVE THIS] 1150 [REMOVE THIS] -2200.html *************************************** [REMOVE THIS] 1188 [REMOVE THIS] -090c.html Remove the "[REMOVE THIS]" and the spaces until it says "1188-090c" etc, because BBB has a pretty bad filtering system that believe that's confidential information.Cheers!

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