ComplaintsforGardena Nissan

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  False advertisement They advertise a price for used car but upon calling Mousa the internet manager said we charge 2500$ extra dealer ad ons. I said this is misleading and illegal and he said yes but everyone does it.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle had a dealer manufacture recall, so I contacted Gardena Nissan my closes dealer made contact over the phone they were real nice, took the car in for a recall. On Thursday 3/21/24 Drop off car at 730AM, heard back around 1130AM that they need it more time to continue with service, around 330PM heard back that my car was ready. I arrived at dealer was provided with what the car need and I decline further service. I get in my vehicle put they car in gear and notice that brakes are all they way in and car was not stopping had to open the door use my leg to stop car from rolling. I let the service advisor ****** know of the situation. He say the brakes are spongy looked for mechanic that did the work and he was gone for the day, to leave my car over night and he will deal with it tomorrow. Next day Friday 3/22/24 I did not hear from them all day until pass 2PM that the car is ready and that my master cylinder needs to be replaced. I told them that the card was working fine when I brought it and i had no complains when it was in my possession. Was advice to call Nissan and file a consumer affairs they provided me with a number. I called and file a complaint that same day 3/22/24 and was advice that I would be contacted the next business day, I heard back on Monday 3/25/24 that they had tried to reach me and was sent an email, I tried to call back and speak with the person dealing with the case no answer, called back every hour on that hour and didnt hear back left several voice mails and didnt get any response. Called the Nissan consumer affairs and was told that there is a fallow up call today 3/28/24 and that they cannot provide further information about the case since they are just a call center that take calls. Today 3/28/24 the Nissan consumer affair representative contacted me and said my car was out of warranty and they cannot do anything about my situation the dealer was independently owned. Contacted the dealer and they said that no one has called

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 2020, I purchased a pre owned certified card from Gardena Nissan. On February 21, 2023 I took my car into ******************** to get some repair work done and they informed me that they couldn't do work on my car because it's saying my car was junked in ***** on 7/1/2019..i went to the dealer to found out more information about the situation I was informed that it was under new management. Hours later someone by the name of **** *************), informed me that it was nothing they could do about it. He say I should take it up with Enterprise Rental Car, because that's where they bought car from. I told him I didn't buy it from them I bought it from his company. He said he didn't have to help me and hung phone up. I've been trying to call him to discuss the situation more, but he's not answering my car.

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a 2021 Nissan from this establishment in 2021. I drove the car for 1 year and it was involved in a accident. Total loss, in which my personal insurance covered. When it comes to Gardena Nissan they are refusing to release the unused portion of the Gap insurance that I purchased. They have provided me no direction, hang up the phone in my face, or send my calls to voice-mail after not answering the phone. I would not recommend purchasing your brand new vehicle and gap insurance from Gardena Nissan.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I own a 2017 Nissan*******. One of the warning sensors started giving me issues by going off every time I stepped on the brakes. This just happened out of no where. I took my vehicle into Gardena nisssan on Friday 6/3/22 and told the service technician the issue and asked him how can I turn the sensor off since it was actually causing more issues with the noise and potentially causing additional hazard. The service tech said there was no way to turn it off and they needed to check my vehicle. I left it with them and got a **** to work. Later I receive an update saying that the sensor needed to be replaced for $***** and I would be charged $*** just for them checking it. Not once did I the service tech tell me I would be charged for them just looking at my vehicle. They knew what the issue was when I got there as it was obvious. I again asked the tech how can I turn this function off he told me again it cannot be turned off. I ended up picking up my vehicle and had to pay the $*** to Nissan. I later ******* how to turn off the sensor and was able to get step by step instructions on how to do so. I believe Nissan did a poor job in properly advising me on a temporary resolution and out right lied to me to take my money. If they were honest up front I could have turned the sensor off and not have been forced to pay $*** for nothing. I have attempted to file a formal complaint with Nissan corporate but did not get a proper resolution. I am asking for help with getting the $*** refunded back to me and to bring to the attention that the dealership is dishonest and taking advantage of customers.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  From 8/2021-11/2021 Gardena Nissan & ******** Nissan has serviced my car from check engine light. Both times, paid out of pocket. First time was the remaining balance after my extended warranty covers. They have pretend to find the detected problem, yet have. It. I was treated poorly and not given the same respect as maybe an older male going into a dealer. My check engine light came back on a day after it's last serviced, which was yesterday 11/23. ******* at ******** Nissan said they fixed the problem there's nothing else he can do. The car is jerking, sliding and even stopped twice. Once on the ***********. I took it back they didn't show any sincere sincere or even offer an apology. I have paid multiple times in attempt to fix the issue that ha yet to be found in their words. I believe the car is to be a lemon. I am an essential worker who needs reliable transportation to and from work and anywhere else I need to go. I am under a lease and no longer want to be affiliated with Nissan whatsoever. I have reached out to their consumer affairs and recently had to drop the car back off. Making me spend more and more money without any resolution. I am emotionally distressed and I am highly dissatisfied with Nissan. Nissan has multiple lawsuits against j their transmissions and recalls. The cats are not reliable or functional. It is not safe, my safety is in danger every-time I drive my car. Please help me there is no where to go to !!

• Initial Complaint

  10/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a 2019 Nissan Pathfinder on 10/13. Vin ***************** STK: ******. I had already told my sales person 3 things 1) car must have apple car play 2) Down payment must remain at $******* only and 3) car payment can't be over $500.00. I bought the car and not until the next day found out car does not have apple car play or even a naviation system. Dealer asked me to come up with another $**** by 10/27 for a total paymen t of $5000 and car note would be $546.00 I had to haggle with them to get the car note from $584.00 originally. Not until I got into finance did I notice my trade in for my 2018 Hyundai Tuscon was $*****. So I went back to my sales person and said my kelly blue book shows my trade in should be higher so why cant I be offered more for my trade in so I won't have to come up with another $**** and it may bring my car payment down. He stated my value was not correct I did not factor in things that they factor in. However I used my Vin # to obtain my trade in value and they were giving me way less. I then look at their website on 10/24 and see my trade in is being sold at $****** but they basically told me my car was of negative equity and the could not give me more for my trade in. The Car would have to go to the auction and they would loose money on the car. So I am very upset today because althgouh I like my 2019 Nissan Pathfinder I do not love it. My Hyundai had heated seats and apple car play and had I known the Nissan Pathfinder did not have these features I would not have purchases it. And then I could have actually gotten the care note I asked for without extra money if they had actually gave me more on my trade in like I had asked. I feel taken advantage of because I made what I wanted very clear

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