ComplaintsforCilajet LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I purchased Cilajet as an ad on from the dealership when I bought my vehicle. After doing more research I had buyer's remorse and tried to cancel it even before it was added after speaking to several employeers at ************* in ****** ********** they assured me of my purchase. After having the vehicle for a few days, I noticed water spotting all over my vehicle after the condensation from the morning dried up. So as the dealer advised me "I should be able to spray my car off with a ************ the dirt and water spots will come off". The water spots do not come off no matter what I try. I've purchased all the recommended Cilajet products online to wash my car, yet spotting and streaking still occurs. I've reached out to the dealership several times and they always refer me to a person who handles the Cilajet applications and left my name and phone number several times and have not received a response in months. I'll also be filing a complaint with ************* as well.Business response
03/20/2023
I spoke with the customer (******) on 3/20/23 to get additional information regarding his complaint. He stated that his main concerns are that water spots will remain on his vehicle after washing, and that the overall experience is not as described by the selling dealership. I told ****** that we are sorry his experience is not what he was expecting, and that we will contact the selling dealership to attempt to resolve his concerns.Customer response
04/04/2023
Complaint: 19596426
I am rejecting this response because: Ive been out of town so I havent been able to view my messages on my case, but I dont feel very heard as a customer when the company responds to the ******************** complaints and calls me, ****** several times.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.