ComplaintsforWest Lake Tires
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8/30/23 I had westlake tires who I purchased from tireagent installed by mission accomplished in *********, **. On feb 12th 2024 I noticed a noticable shake in the rear of my vehicle. I then returned to mission accomplished to see if maybe i had a weight fall off and throw the tire out of balance. After checking the tire I was told the tire was out of round. I then contacted tireagent and informed them of the issue and filed out all necessary criteria for a warranty claim. I heard back on march 7th that they warranty would not be acknoledged as the tire tread had worn down to much. To me if a tire is out of round the tread is going to wear faster. They were willing to offer me 10% off the same they gave me when I purchased thw first time. I think this customer service is c*** and the tire should be replaced due to the manufacturer selling a faulty tire. These tires are only about 7 months and having an issue. I am way below the mileage for the warranty so I would like to see it made right. Please let me know if any additional information is needed. Thank you and I look forward to your response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.