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ComplaintsforAmazing Small Animal Practice
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On ********* I took my pet in for a dental cleaning and tooth extraction. I explained that ***** has a resorptive lesion and needed the tooth removed. I asked how many teeth were pulled when I picked ***** up. The response was none. I replied, we are here for a resorptive lesion that requires tooth removal. I was pushed aside and told "take your cat" if it was there, he would have seen it. I took ***** to her veterinarian for a follow up. Per ** ****** nothing was done, Olives teeth have not been cleaned, the tooth with the resorptive lesion is still there, her gums are red and inflamed, she cannot eat solid food, she is in extreme pain. This mobile vet has taken advantage of me and probably numerous other pet owners looking for affordable heath care for their pets.Business response
05/03/2022
Business Response /* (1000, 8, 2022/04/07) */ We submitted our supporting documents pertaining to the services rendered on 10/30/21. I submitted the signed surgical consent form from client that stated what was done. The documents were uploaded through Squarespace in response, who in turn denied complainant's request for refund. When they would not refund her money, she went to BBB to make a complaint. I have uploaded numerous documents for support which goes against what the client is stating. We have tried to get in contact with the client, by text and phone to no avail. Business Response /* (-10, 9, 2022/04/07) */ Business supplied email: ******************* Use this address for any contact with the Better Business Bureau Consumer Response /* (3000, 11, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I left messages days to weeks after the supposed teeth cleaning and extraction with no response. I left a message for Theresa & the phone number listed on the Amazing small animal practice. Neither replied again No one from this company has reached out to me. The "DR Andy" who I never saw did not extract the teeth or do any dental work on Olive Per my veterinarians exam the following week. This company is lying and taking advantage of low income people.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.