ComplaintsforCalifornia Veterinary Hospital
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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They sold my husband the wrong flea medication and refused to exchange it. I called them on 03/22/23 to ask for more flea meds for my cat. I could not remember the name of the medication but they were able to look it up. I told them my husband would be coming by after work to pick it up. I don't live close but my husband passes the vet on his way home. So he went in and asked for the meds I had asked for. He had no idea what it was. Just told them what I had called about. They didn't ask him the name or the medication. Just if he wanted the 1 or 3 month kind. I had told him 3 month, as I told the person I had spoken to on the phone. But they gave him a topical treatment versus the pills I had explicitly asked for. He paid ~$75 By the time we realized it was the wrong medication, it was after the vet closed. And then I wasn't able to get out there until today. And they refused to exchange it because it was their policy. But this policy is nowhere. It wasn't mentioned to me ever in all the other times I've gotten medicati there. It wasn't mentioned to my husband and it wasn't on the receipt. It wasn't anywhere. How were we to know? My husband was clearly not sure of what he was picking up. If they are so set on policy, they need to let people know. I did not change my mind. They gave us the wrong medicine. What is even worse is that I asked to speak to someone about this and they refused to speak to me. I waited for over 45 minutes for the manager to come out of a "meeting". Either the front desk person lied about telling the manager I was waiting or they plain refused to try to make this right. I should not lose my money because of their mistake.Business response
04/05/2023
Hello, I Spoke to our manager, and we have decided to provide you with a refund.
Thank you for being a loyal customer.Customer response
04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.