Business ProfileforGen Mobile

I went with this company to get a free file on 3rd of government because I have poor health and I am in fact Poor. They sent me this little phone I don't care that it's outdated and I don't care that it is from years and years ago but I do care that I didn't have a battery Commerce so I'll call the people I callumn name *****. Who says hes the highest I can talk to there is no boss that he answers to you but they want me to pay for the shipping to go back to ********** before they send me another phone I explained to them I'm on the free phone plan from the government that they're getting paid for, send me a battery he said he can't do that period that I had to pay for this shippin back to ********** before they would even start to give me another phone and they canceled the *** card so I couldn't put it in another Phone? If anybody can tell me what to do please tell me I'm seriously in poor health with a heart condition and kidney failure I don't understand why these people cannot send me a battery for this little piece of c*** phone that they sent me Or while they wouldn't let me put the same card in another phone to see if it was compatible now I'm stuck Unable to get a free phone because now it shows I have a free phone from this company and I can't get this help anywhere an ***** refused to help me do not waste your time because you will not get free phone service they send you a best phone which can't use while getting the money from the government and I'm still without a phone