Business ProfileforAquamatic Cover Systems

We had cover installed in late July 2022. We left on vacation and when we returned noticed water on cover and noticed 1 5 inch straight cut in cover that looks to be from when installer cut cover from packaging. We have sent numerous pics and more than a dozen phone call to the aquamatic cover company in ********** They are the manufacturer and installer of cover. This was an insurance claim with our home owner insurance that we were told was going to be covered from our insurance agent. So we purchased cover and were waiting for reimbursement from insurance only to find out that aquamatic reported to our insurance that it was normal wear and tear on a cover less than 4yrs old. No documentation furnished by aquamatic as to what was said from them to insurance. When cover finally came and installers came to install took 45mins to install when no documentation on cover or anything to do with warranty at all. After the numerous call a tech from the company came for 5mins never spoke to us with his findings only to find out that there tech is claiming the cut damage is from a twig or animal. I've worked in po industry for 18yrs and have never seen a twig cut a perfectly straight line in a cover. It is now 3 weeks after tech came and still only today were told the Manger was out of the office and would be reaching out to us at her earliest convenience. Very unhappy with experience at this point as they are not standing behind their installers poor work and the fact that customer complaints are 2nd to the word of their techs and installers. Not willing for them to come and place a patch on a cover that's just over a month old and cost over $2500 on something that should have been covered by insurance in the first. STAND BEHIND YOUR PRODUCT AND YOUR WORKERS QUILITY OF WORK!!