ComplaintsforPosh Peanut
Baby Accessories
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I ordered 3 backpacks; they came in 2 boxes on 2 different days (from one order). Please see attached screenshots, as I was assured by the business that the one QR code provided would return both boxes. Now they are refusing to help, and as I am sending them back in their original package as per the businesses policy, I am requesting a second return label, which they have conveniently ignored. They also charge for return shipping, and I am requesting this fee be waived for the inconvenience of dragging my 3 small children to the post office based on false information provided by ******** from Posh Peanut only to find I could not ship the items back. I also am now out of town worried about the return window as the business seems to be playing games to avoid me obtaining my refund as the return window is narrow. Please assist, I just want to return my items and not be charged even more to ship or have to find a larger box, both of which are ridiculous.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought my husband and 2 children matching outfits during the company's annual sale and took advantage of the discount. The items were not shipped right away, and suddenly I got an email from PayPal stating that one of the items in the order was refunded. Posh Peanut did not offer any explanation. I went onto their website to see what I could do on my end, and the annual sale was over. I could not get similar pricing for a similar item at that time, because it was too late. I put in a new order for a different pattern, hoping that Posh Peanut would honor the discount and I could return the items that were part of the original pattern/order. Not only is Posh Peanut not honoring the discount, they are not allowing me to return most of the items from either order. They fully admitted fault that the item they did not send/refunded was oversold, but would not help out any further. Any item that I want to return that they will accept, is subject to a $10 return fee, which they refuse to waive. I had to wait multiple days between responses from their team, and was often not acknowledged or answers unless I sent more emails. I am out quite a bit of money at this point, and have told them explicitly what I expected as good business practices. I also told them I would be returning BOTH ORDERS and contacting the BBB if they would not honor the sales price and/or allow me to return the entire first order. Their response was a "no" and I am incredibly frusted and stuck with clothing that I can't use because it was part of an overall matching set gift. I want them to give me a return label for both orders #************* and #*************. I would have kept the second order had they practiced good business and honored the annual sale, and allowed me to return the first order, but their customer service has been so awful that I will not be buying from them again.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Posh Peanut has not refunded me after I returned hundreds of dollars of items. The returns were made within the approved timeframe. I have tracking confirmation they received the return packages over a month ago. I have reached out to them via email numerous times and the tell me they will look into but never do. Please help. I have documentation of all of this.Business response
05/20/2024
***** has been refunded and our **************** rep ***** has helped her along the way.
Business response
05/20/2024
***** has been refunded and our **************** rep ***** has helped her along the way.
Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today, new ****** princess ******* launched on the Posh Peanut website. Im a member of the Posh Peanut VIP ********************* so I was able to gain early access. I added an item to my cart. While in the process of inputting my credit card info, a message popped up saying it was sold out! This was totally unfair as the item was in my cart, so it should not have been available for anyone else to buyInitial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Posh Peanut refuses to cancel a duplicate order after multiple attempts. They claim its in their policy, but certainly exceptions should and can be made to policies. Their customer service would rather spend time arguing with customers over helping them.Initial Complaint
01/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date of the transaction: 12/08/2023 Amount I paid: $176.55 What the business committed to provide me: A product that I paid for to be delivered to the address that was on file set as the default address at the time of purchase. They also committed to provide a discount to customers who entered their VIP code at checkout. And lastly they committed to handling any issues on their end. Nature of the dispute:On December 8th, 2023, Posh Peanut had a drop for a collection of quilts they were releasing. This drop would occur at 10am central time. At 9:31am central time, I went into my Posh Peanut account and changed my default delivery address to a ***** address (it was originally set to an **** address). It showed on my screen that the default address was successfully changed to the ***** one I entered. At 10am central time exactly, I put a quilt from the Posh Peanut website into my cart and proceeded to go checkout as anyone would when buying something online. Posh Peanut has a VIP page on ********* At certain times, the company will offer a discount code to customers who are a part of their VIP page. I was aware of an active VIP discount code prior to checkout so I copy and pasted it from my notes and put it in the **************** code area at checkout. I watched the screen as the discount code applied successfully and deducted 10% from the amount I would owe them. The amount of the quilt came to $165 retail. With 10% off, that brought my total to $148.50 prior to taxes. It showed my new total on the screen in front of me. I pressed checkout and while it was processing my order, the discount code vanished from the screen and I was charged the full amount. I did not agree to paying that much. Not only that, they mailed the quilt to the wrong address despite me changing it prior to shopping. I have emailed the company approx 12 times since then and have not only been lied to, but my issues have not been resolved. Its now January 14th.Initial Complaint
07/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order through Instagram Marketplace. The wrong address was entered without my knowledge and I immediately emailed their team on IG and direct email to let them know. They responded this morning to let me know that I had two options, cancel my order or change the address. I said to cancel my order. Then hours later they notify me that my item already shipped and there was nothing I could do. I checked the tracking on the package and it said it had not even been dropped off. I dont understand why they are unwilling yo respond in a timely matter to try to resolve a customers immediate issue. Their distribution team apparently works faster than their customer service and their customer service is not in any hurry to try and help resolve issues for their customers. I will be exploring further actions.Initial Complaint
07/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased items in two orders on 6/15.Label was created but NOT shipped for over a week. Finally has shown arrived at carrier and now has been sitting with no movement towards me for 2 weeks. Its still across the country with no updates as tk where it is. Ive now contacted customer service THREE times they first time they tried telling me it was delivered already (have email Proof of them telling me this) the the second time they needed to escalate things to look into it third time they just blew me off all together. I just want my product or my money back!!!! Since customer service cant be bothered to answer me, Im trying here to get an answer. As of 6/30 still no tracking updates and still no answer back from customer service.Initial Complaint
04/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 8 items on Tuesday 4/11/2023 and paid $18.00 for expedited shipping with a delivery time of between 3-5 days which would be before or on Tuesday, April April 18, excluding Saturday and Sunday. I received the items 11 days later on April 22, too late to give them as a shower gift to my daughter. I emailed 3 times before getting this response: "Upon checking, your order was shipped on April 17 (6 DAYS AFTER THE ***** WAS PLACED!!! -my added note) and was successfully delivered on April 22. Please note that our processing time before an order ships is 1-3 days, excluding weekends. Your carrier of choice was Expedited (Estimated 3-5 Business Days). We're sorry if the package did not arrive in your expected timeframe."So my 'expedited' order was mailed 6 days from the order date!! I was then instructed that I would not be refunded the $18.00 and would have to pay an additional return shipping fee of $8.00, unless I chose store credit. I was so ashamed as I had flown from my home in central ***** to ***** for my future granddaughters' baby shower WITH NO GIFTS! More than a disgruntled customer, this company stole my joy! The thought of keeping the items and paying shipping again to send the items to my daughter AND the thought of seeing the baby in these clothes and reliving the stress of this transaction is repulsive. I will never purchase again from this horrible company. I might add that there is NO customer service phone number and I did email them 4/19, before the shower (held on 4/22) to ask if they could rush ship any items to give my daughter. NO REPLY to this email was ever received. The BBB rating of "F" is certainly well deserved. I might add the purchase was NOT during a sale or new launch which this company states will negatively affect shipping times. A local shop carries ************************ have told her I will no longer purchase this brand.Initial Complaint
04/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I've never actually had a company refuse to help me in a situation where a package that says delivered never actually made it to me. I could not even file a claim with the post office because the shipper (Posh Peanut) did not insure the package. Posh Peanut screwed me out of money and items, and told me they are not liable for packages lost. This is ludicrous, and I've never heard of a company conducting business this way before.Customer response
04/25/2023
*********************
510 ************************
Unit 3306
*****************, ** 30092
*************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
20 total complaints in the last 3 years.
7 complaints closed in the last 12 months.