ComplaintsforNew Century Honda

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got a new Honda Civic LX 2024 on March 10, 2024. I paid $10,000 down payment. And $17K financing. The car was brand new. On March 14, 2024, I was inside my car on my driveway waiting for my son open the garage door from inside of the garage. The car was in the drive position with my foot on the brake. As soon as my 12-year old son left the car, the engine revved and the car surged through the closed metal garage door, through the garage and hit the fire wall. My foot was on the brake before, during and after the impact. There are tire skid marks left on the driveway. I never had this happen in 20 years of my driving experience, I never was involved in a car accident. I drove my Honda Civic LX 2006 for 18 years. I sat in front of my garage waiting for the door to open many times, never experience anything like this, until I got the new car Honda Civic LX 2024. I called the dealership a few times and they told me there is nothing they can do. The car has only 179 miles. I need them to exchange this car with the new safe car I deserve to drive.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/6/23 I took my car to fix the transmission *** too my car in he said the transmission has a leak and they can fix it by changing a seal it will cost me $753 I said ok after I picked my car up I have noticed noises coming from the transmission I called *** and he said not to worry about it, after a week the same problem happened again I called him he said nothing he can do and I need new transmission then I asked for my money back since the transmission was not fixed he declined. I took my car to a different shop he said the transmission was leaking.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Last October 9, 2023, I went to the New Century Honda located at ***********************************************************, and bought a gas cap for my 2012 Honda ****** for $61.55 inclusive of tax, for which I was issued Invoice #*****, and a receipt. Even before I could reach home and within an hour or so, I changed my mind and hurriedly returned the gas cap with Invoice and receipt. A Honda employee refused to accept the item claiming that the plastic wrap was already opened. I pointed to the employee that Hondas Return Policy is that Return must be accompanied with receipt minus 20% restocking fee. This policy is not only explicitly stated on the Receipt and conspicuously posted on the store counter. There was no statement either in the receipt nor the counter posting that if the plastic wrap is broken, the return is unacceptable. But the employee was so adamant notwithstanding me pointing to the statement on the receipt and that at the counter. However, sensing the futility of my effort, I left the dealership in disgust. All I want is just for the dealership to honor its express policy of refund of the purchase price minus the 20% restocking fee. California Civil Code Section **** succinctly provides that if the return is accompanied by a receipt, a buyer is entitled to a refund within the 7 days of purchase. My attempt to return the gas cap was accompanied by an Invoice and Receipt and within less than a day.

  Business response

  12/12/2023

  We have offered a full refund despite the fuel cap being installed causing it to be contaminated with fuel, making it non-eligible for re-sale. We are just waiting for the customer to return the part so we can issue him a full refund. 

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 4th, new century reached out to me via text about our lease end. At this point in time we had one additional lease payment due before our lease term expired. They mentioned in writing that if we rushed down that day on June 4th, we would not have to make our last lease payment of $461.10 and that the lease buy out amount would be the same as if we had made our last payment. I changed my schedule arranged child care and rushed down to save the $461.10. While at the dealership, the finance guy, told me that the "cash price of motor vehicle and accessories" was the residual amount of the car that was outlined in my prior contract. Then the next day Honda Financial withdrew the $461.10 as they had yet to be notified of my vehicle purchase the previous day. I immediately called Honda and found out that I was extremely missled in the lease purchase process. The first item of concern was that the lease buy off amount was increased from the residual amount by $461.10 because I was buying the car out early, so I didn't benefit from closing out the lease early. Since this $461.10 was included in the "cash price of motor vehicle and accessories" I was now paying taxes and interest on what was the whole reason for buying out the car early. The second thing that came to light was that a $2,000 fee was added to the "cash price of motor vehicle and accessories" line item for a dealership processing fee. This was not disclosed at all and I for sure would have just completed the lease buy-out working with honda directly from home if I had known this was being charged. Every other fee has a specific line item where-as this fee was just included in the "cash price of motor vehicle and accessories" line. To wrap this up, I was made to believe that the $26,403.50 was the residual amount of my car, when in reality this number reflected a $23,942.40 residual + $461.10 in early buy-out adjustment + $2,000 dealership processing fee. I would like a refund of $2,462.10.

  Business response

  08/23/2023

  New Century Honda Management has spoken with the customer and have agreed to issue a check in the amount of $2100.00.

  Thie check will be processed today and mailed to the customer by the end of the week.

   

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I financed my car last year at new century honda. Which it was leased for 3 years. They didnt even Minos from total of car value. When I leased it it was worth ***** when I financed car value went up to *****. I dont know much about it . I did trust them. That was included warranty as well. Warranty supposed to long for 3 years. Recently I had some ***** problem which is very strange for a new car. And I called ******* Honda they said I dont have warranty. Its very frustrating because , I feel like they tricked me with warranty also they tricked me with value of this car. I really need help to solve this problem with what is real value of this car and why I dont have a warranty.

• Initial Complaint

  09/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Bait and switch tactics online. They advertised a 2022 *** that is priced really well. Turns out that they not only don't have it in stock, that have sold out of *** 2022s for more than 3 months. They wont tell you this online or over the phone, You must go in person and waste your time on what they do have in stock, CLEALRY Bait and switch. Shame on you.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  We order a parts for our 2017 honda ***** it's a side view (passenger side) last March 21 2022 and last April I asked the part department that the estimated time of arrival was may1st 2022. When I called back on May 1st 2022 Mr ****** from part department that the side view mirror was sold to another customer. He said he will call all the other dealers from southern California. But he said no one is willing to sell their parts to them. He said he will escalate this to honda America************* Now it's June 29th 2022 still nothing happens. This is a breach of contract. Why did they sell my side view mirror parts to other costumer this is illegal. I'm afraid every time my wife drives in the freeways the side of view mirror dangling due to wind's when you drive in the freeways. We need help regarding about this situation. We paid cash last March 21st excluding the installation. This dealer should be penalized for breach of contract. Please help us Thank you very much ****************

  Business response

  08/03/2022

  Business Response /* (1000, 8, 2022/07/15) */ Contact Name and Title: ********** Contact Phone: ************ Contact Email: ****************************** We apologize for any confusion in regards to your special order Mirror. Our records show that there are multiple orders of the same back-ordered mirror. Unfortunately, the mirror that has been ordered for your vehicle has not yet arrived. We have expedited the order as much as possible and as soon as it arrives, we will contact you for installation. If you have already found the mirror elsewhere and wish to cancel your order, We can gladly give you a complete refund. Again, We apologize for the confusion. Consumer Response /* (3000, 10, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was why did they sell my parts, and their response ( century honda) did not satisfy me regarding breach of contract. This is an acceptable to me. We've been waiting since March 21,2022 I have my invoice number*****. They did not accept their responsibility if we can go to court I would appreciate if the *** can help me with this. I will fight for my rights why they sell my parts to another costumer per ****** told me that in the telephone conversation we had. ****** told me that he will call honda ******** to escalate this problem. There excuses are unacceptable to me.please help me to bring them to court.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I found a vehicle I thought we wanted from this dealership and put a $*** deposit on it with my credit card (****************) over the phone on 3/30/2022. i let them know the next day that I found a better deal in ******************) and needed my deposit refunded. The salesperson indicated in a text "ok." Since that time of 4/1/22, i've spoken to the finance department to***** who indicated he'd look into it and call me back which he has not called me back. I've phoned back several times and left messages but no response. I believe the first time I talked with***** was on or about 4/8/22 and then again on 4/14 and twice today (4/18/22). I can send supporting documents separately from my phone if necessary to include bank statement of transaction (deposit) and phone calls.

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2022/04/21) */ Our finance Manager,*****, reached out to Mr. ****** by phone. We need the Credit Card account # in order to refund his $****** deposit. He stated that he is out of the country and that he will contact***** shortly. He has not returned a text or phone call as of this date. We will continue to try to get this information from Mr. ****** in order to refund his deposit. Mr. ****** is more than welcome to call the business office and give the credit card information to anyone in the business office. ************ Business Office option.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Honda Civic Sport Hatchback from New Century Honda between 12/21/2021 and 12/29/2021 from a salesman named ****. I signed the original paperwork and traded in my vehicle (2018 Chevrolet Malibu) on 12/21/2021 and the Honda was delivered to my house on 12/29/2021. I was told by my salesman that the payoff for the Malibu was sent to my bank (*********************) on 12/28/2021. On 01/18/2022 ********************* notified me they had not yet received the payoff check for the Malibu. I contacted the salesman and was told the check had already been sent, but after looking at the tracking # (**********************************) I saw that the check wasn't mailed until 01/18/2022 after I reached out to the salesman about the ************ not receiving the check. I reached out to ****** ******** Sales Manager, who stated they would take care of $65 worth of additional interest charges due to the dealership delaying to send the payoff (see attached e-mail). On 01/26/2022 I received an e-mail from ********************* that they processed the check but "The payoff is short $61.83. The payoff check is being held until this amount is paid." because New Century Honda never added the additional $65 that ****** ******* stated the dealership would add to the payoff check. I have tried to reach out to the salesman (****), Manager (******) and the General Manager ******** but have not received an answer as they now refuse to speak to me regarding this issue. Meanwhile they have already sent the vehicle to auction and it was purchased by a Honda dealership in ******* and is sitting on their lot for sale despite New Century not paying off the vehicle as promised. Now the account has a payment due on 01/28/2022 and will be accruing additional interest and late fees because of New Century Honda's failure to send the full payoff amount in a timely matter.

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/02/02) */ OUR PAYOFF CHECK IN THE AMOUNT OF $ ******** CLEARED OUR BANK ACCOUNT ON 1/27/22. THE ADDITIONAL INTEREST CHECK IN THE AMOUNT OF $65.00 CLEARED OUR BANK ACCOUNT ON JANUARY 27, 2022. THE PAYOFF OF THE MALIBU WAS SENT OUT AFTER WE WERE FUNDED BY ******** ON THE 2022 CIVIC ON JANUARY 13TH. WE NEVER RECEIVED COMMUNICATION FROM ********************* THAT THERE WERE ADDITIONAL FEES DUE. BOTH OF OUR CHECKS TO PAY OFF THE MALIBU HAVE CLEARED OUR BANK AND ALL ISSUES HAVE BEEN RESOLVED.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to buy a car with ******** cash down payment on 1/8/2022 . *** was the rep. Not helpful , ran away to get lunch during the deal and took the key with him. Didn't help with the car purchase. Then I went back the next day with a check payment of $500.00 on 1/9/2022 and **** had me sign new papers for some reason then said my check didn't clear so I paid $700.00 debit card on Wednesday 1/19/2022. I get a text from **** Sunday 1/23/2022 at 8pm saying I need to return the car and will get my money back in cash when I return the vehicle. I brought the car back tonight 1/24/2022 , ****** says I will get a check in the morning and then when I get home I get an email from the manager ************ saying I'll get a check on Friday so I called to speak to ****** and he made snide insulting comments to me and told me that the signer of checks isn't in tmo and can't give me my cash deposit back the way I paid. They are so eager to take your money but can't run to the back get a withdrawal or refund your debit card or get a check ready for when the car gets returned. This business is a joke and they should be shut down. Poor communication skills, I was lied to by **** and ****** . **** was off today. ****** is off tmo. The check signer doesn't work . How do they run a business ?******* the manager is condescending. You have my money!! I returned the car!!! Who do you think you are? You SOLD ME A CAR GAVE ME THE KEYS and 3 WEEKS LATER YOU WANT THE CAR BACK BUT YOU HOLD MY MONEY AFTER GIVING ME A CHECK REQUEST FORM SAYING I AM GETTING A CHECK TMO AT 9AM. AFTER BEING HARRASSED FOR 3 WEEKS. ****** OFFERED A BETTER INTEREST RATE WITH AN ADDITIONAL ******** DOWN. NO THANK YOU!!!! IM RUNNING AWAY AND THEY BETTER RETURN MY MONEY TELLING ME I CAN WAIT TO GET MY MONEY LIKE I MADE THEM WAIT. WHAT A JOKE!!!! BAD BUSINESS!! **********************!!!!!

  Business response

  03/04/2022

  Business Response /* (1000, 8, 2022/02/15) */ All funds were returned to *************** in a timely fashion.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩