ComplaintsforQueen Afua Wellness Institute
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a 7-day detox Kit on April 23, 2023, and 15% discount courtesy was given which I refused. I have been emailing regarding my refund and have had no response as to date. Email response follows:Greetings,I hope this email finds you well. I wanted to personally address your recent request for a refund or order fulfillment and express my sincere apologies for any dissatisfaction you may have experienced with our product/service.We take customer satisfaction very seriously, and it is our top priority to ensure that each customer has a positive experience with our company. We deeply regret any inconvenience or frustration this situation has caused you.I want to assure you that we are committed to resolving this matter promptly. Your refund request will be given the utmost attention and will be thoroughly reviewed within the next 5 business days. Our team will carefully assess the circumstances surrounding your request and ensure that it is processed in accordance with our refund policy.Once the review process is complete, we will notify you promptly regarding the status of your refund. If any further information or documentation is required, we will reach out to you promptly to expedite the process.Again, please accept our sincerest apologies for any inconvenience caused. We value you as a customer and are committed to resolving this matter to your satisfaction. If you have any further concerns or questions, please don't hesitate to contact our customer support team, and we will be more than happy to assist you.Thank you for your patience and understanding. We genuinely appreciate your business and look forward to rectifying this situation for you.On Thu, May 18, 2023 at 2:10?PM *********************** <*****************> wrote:No thank you. I just would like the products I ordered or a refund please.On Thursday, May 18, 2023 at 12:29:46 AM CDT, Queen Afua ************** <*************************************> wrote:Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 4/30/2023 I ordered the 7 day Detox Kit from queenafua.myshopify.com for a total of $156.90 ($148.50+ $8.40 shipping) order #QAP26003. Checking on the status of my order today, it still says 'Order Placed'. I have reached out to ************************************* twice for the status of my order and have not received any reply. I also emailed info@queenafua on 5/17, today to finally request my order to be canceled, though I highly doubt any movement will occur. If you call their number ************ any time of the day, it just goes straight to voicemail. I highly respect Queen Afua herself and own all her books so I am disappointed about the negligence I received and surprised at this almost scam like treatment. Needless to say, I am no longer interested in the products and really hoping my order can be cancelled and I can get a full refund.Initial Complaint
01/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 11/29/22 I purchased the 7 day detox kit from queenafuaproducts.com for $122.50 ( order #QAP24455). The kit should have included 1 Green **** Formula, 1 Master Herbal Formula, 1 Colon Ease Formula, 1 Herbal Laxative Formula 7-Day Supply, 1 ************************* 7-Day Supply 2oz, and 1 Breath of **** Formula 7-Day Supply 1/4 Oz I received my order on 12/16/22 and it was missing Breath of life formula. I've called the number listed on their website several times and no one ever answered. I've also sent numerous emails requesting to have the missing item sent to me but I have yet to receive a response. At this point I would like a refund for the cost of the missing item.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.