Business ProfileforCare Fertility

I'm absolutely appalled at how poorly I was treated at CARE. I lost $8,000 to them because of their extremely shady payment and refund policy. I wish I had not trusted them as much as I did when I agreed to pay upfront for everything, not knowing how badly I was going to be treated...I wouldn't wish my experience on anyone else, if you're reading this please heed my warnings...I never met the doctor who was supposedly treating me (****************) or even spoke to her after my consult call. She didn''t show up to scheduled exams and due to her negligence she completely missed an important new diagnosis that puts me at higher risk of complications with IVF. My PCP and gynecologist were appalled by the lack of professionalism to the point of potential malpractice. CARE also misdiagnosed my partner with a deadly disease which was traumatizing for us both. CARE ghosted me for months after repeated attempts on my part to get updates. After consulting with my gynecologist, I decided to part ways with CARE and get my money back for the services I no longer feel safe going through with. Their response was to deny me a refund and insist that they are "the best in LA", and that that other women with my medical condition still go through with treatment. Their policy means that I have no agency over what risks I am comfortable with (risks they never disclosed with me to begin with, at that) and that they have the final say over what's best for MY body. This is unacceptable.