ComplaintsforGlendale Dodge Chrysler Jeep

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 3/5/2024 I brought my vehicle in for service. The Service advisor ********************* told me that they would need to keep my vehicle for several days and that they were going to give me a loaner (courtesy vehicle). The repair of my vehicle kept getting delayed and in the end my car was in service for 52 days. When my car was almost ready for pick up. I was told that they were going to charge me for the cost of the loaner. This was the first I heard of a dealer charging a car as a rental. They also never told me this upfront and gave me the opportunity to not accept the loaner, which I would not have used if I knew there was going to be a cost. They tried to charge me $2600 after much arguing they lowered in to $750. I did not want to even pay that amount as I was never told that I was going to be charged in the first place. They said they would not release my vehicle if I didn't pay the $750. They told me that if I don't like it then I should *** them. the managers exact words. In the end I paid $100 for my repair and $750 for the loaner car.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a service appointment for my Jeep Renegade at Glendale Dodge Chrysler Jeep on 7/19/2023. They fixed the repair covered under my warranty. However, when I picked it up on 7/20/2023, I noticed a one-foot-long crack on the windshield. I reported it to the service representative immediately. After a few days, they requested images, which I sent right away. But, since then, they have been very unresponsive. Even though it has been over a month since they broke my windshield, they still haven't fixed it. I was told on 8/10/2023 that the new windshield would be in within the week, yet it has been longer than a week, and still no communication. I am appalled by the lack of communication and the inadequacy of quickly resolving the problem they caused.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had water damage on our car from it leaking in the rain, we put a claim through as electrical stopped working and it was having multiple problems including mold... they had to replace a lot of the electrical, airbags, fix windows, change all the seats Ect Ect Ect. After about 3 months we were wondering when the car would be ready. we got an answer it was about a week. the week rolled around and we called before coming in we were told everything was ready. Guess what... NO WORK HAD BEEN DONE. I asked to see the car and they said they would have to get it. it was on the roof... (it has been raining that same day). (remember it leaks). There was the car with all the new foam and upholstery sitting in the dirty damp and MOLDY Car with more water seeping into it ... the windows still didn't work, the head unit till didn't work. Nothing worked... he said everything would be done the following week. So we called in and another problem arose with the car this went on for 14 weeks straight! finally I got wise and contacted the person in charge of the service department, because the current service manager is about as useful as a feather paperweight. They said it would all be handled.... We asked if they door seals Mind you we are still paying for insurance at this time on the car and still making payments. 2 weeks ago we got a call that the car was ready... We started asking about all of the electrical.... OH, low and behold they were going to let us drive off the lot, most likely at night without our headlights working. The prior service manger had taken over at this point again and said that they didn't know how to work on the headlight. SERIOUSLY? You don't know how to do headlights at a dealership? Last week we got a call that the car was ready. We asked them to leave it in the new rainstorm to make sure it wasn't still leaking. We got a call STILL LEAKING. THIS HAS BEEN GOING ON FOR OVER A YEAR NOW! JUST DROVE AN HOUR TO PICK IT UP AND THINGS ARE ******** WORKIN

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I brought my 2015 Ram Promaster City to Glendale Dodge Chrystler Jeep to perform software updates on TCM and PCM because software had bugs causing transmission to give error code when on freeway. We agreed to get it done for $440 (because the dealer I purchased my car from, ********************************* dodge jeep ram, wanted to charge me $625 for same updates to fix bugs). I once was advised by *********, oil change place, to change transmission fluid every ****** miles but it can only be done at dealership. So I said at the Glendale dealer if they can do transmission service (fluid change) the same day then let's do it since it's due (101,000mileage). I didn't realize that my vehicle does not need a transmission service at all. The fluid lasts for the lifetime of the vehicle. And does not need to be serviced like other vehicles. My service advisor, ****** didn't say anything about that this specific vehicle doesn't need a service. He just went ahead and took advantage of my ignorance and added the service. They've been claiming till the end that the car DID need a transmission service, every 105,000miles to be exact, said the guy who was discharging the vehicle. The entire conversation was recorded, and I have proof upon request.However, after transmission fluid was changed, I told to ****** over the phone that this vehicle didn't even need a service according to owner's manual. He said yes I know, but it's serviceable. and we did change the fluid. He also said that the old fluid was actually good for another ******* miles, which itself contradicts the purpose of changing it.I researched that in these kinds of frauds they don't even change the fluid, claiming that they did. This specific vehicle requires more labor fees in order to check whether transmission fluid was indeed changed, and weeks of wait for the appointment at other dealerships. which by then it'll be harder to tell whether the fluid is new. I'd like $514.69 refunded.

  Business response

  01/22/2023

  Contact Name and Title: *********************** Service Dir
  Contact Phone: **********
  Contact Email: ****************************************
  The vehicle manual gives recommendations on normal driving conditions and states severe driving conditions may be different. My advisor recommended the service based on Ca driving conditions, which CA is considered severe. The customer even stated he was "advised by *********, oil change place, to change transmission fluid every ****** miles but it can only be done at dealership". On top of that the customer requested the transmission service so no refund will be issued.
  Please note this will help the customer's vehicle in the long run and he should not feel taken advantage of.

  Customer response

  01/26/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  My driving conditions are not severe, and I'm in ***********! The weather and roads are excellent all year round! I dont drive for extended periods of time and I dont make frequent stops. There's a guy with the exact same model and year with way over 200k miles, that's twice the mileage I have. I'd consider his driving is severe. Yet he never changed transmission fluid.
  
  Regarding Valvoline advise about ****** mileage fluid change, the company apologized saying that the staff was new and gave me a general recommendation. He didn't know my vehicle doesn't need transmission fluid change. And the reason they told me to take it to dealership because they figured that special tools needed because it requires disassembly. Long story short, they gave me a free synthetic oil change for mistaken advise.
  
  So ******* premises are weak or invalid.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I towed in my Dodge ******* on 04/20/22 because I got an alert that the engine temperature was hot and I called dodge they said they can take a look at it Friday 04/22/2022 and Friday came and no one called me or anything Then I got a text message saying it was gonna be checked on Saturday 04/23/22 again no one called me so I texted the number provide Monday morning and***** Informed me that they still hadn't found the problem we kept going back and forth and it took about two weeks for them to tell me it was the engine hose on top of that they ordered the wrong part and no one ever told me until I called and asked if my car was ready. Right now we're 3 weeks in and no part has got there I've been wasting my money to take****** to and from work and to top it off I have to pay for the repair about $*** and I also have to pay my car payment for a car that's been in the dealer for 3 weeks. I feel like since I am a women I'm not really getting heard and they are disregarding me they treat me as if I don't now ! I've also asked if the manager can give me a call since Thursday 05/05/22 and today is 05/10/22 and I still haven't heard from the manager. With COVID time are really tough and this is just ridiculous. I understand we are all busy but come one! This is outrageous.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Glendale Dodge Jeep, and Chrysler ********************************************** ******* ***** General Manger Office (XXX) XXX-XXXX Fax (XXX) XXX-XXXX I purchased a used 2014 Mercedes **** *** ****** Miles for ********** on March 22,2022. I drove the car for 2 days. I was sitting at a signal light waiting for the light to change, the car would not go, I put it back in drive position, it went to park position on its own. That caused me to take the car to the Long Beach Mercedes Benz Dealership in Long Beach California, and had the car check out. It came back with ********* worth of work the needed to be done, major work such as, Rear Engine Mounts, Parking Pedal Break Assembly, Both Sway Bar Links, 4 Wheel Alignment, Engine Oil Leak and Both Thrust Arm Assemblies. Passenger Camshaft Adjuster cost is ********* Total cost is ********** Prior to buying this car, I asked the dealership to allow me to take it to Mercedes and have it checked out, which was right up the street from them. I was willing to pay for the dealership to check the car out, as well as wait on it. They denied me they assured me that this car was in great condition. I trust that I was buying this car in Good Faith thinking that the dealership is doing right by me, but needless to say ********** later. I bought a used car because I cannot afford a new one. I would have never bought this vehicle had I known that it had this many major problems. I'm asking the Better Business Bureau to help me out with the dealership being responsible for more of this cost, they have only paid ********* out of *********** They also offer me to bring the car back, after the Long Beach Mercedes dealership had already started the work. ********* that did not even take care of one of the major problems. I had the car sense March ******* I have only driven it for 3 days, it has been in the service department of the Long Beach Mercedes dealership.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  This Dodge Dealership of Glendale is guilty of: 1. False Advertising 2. Price Gouging. Sales team here is adverting car that "supposedly" retails at $*** and promotes a lease offer of $**** down and $419/month payment. To give perspective - this is the deal I had in 2019 leasing my current $*** BMW 330i. Due to the pandemic and supply chain issues, it would seem somewhat reasonable that a low-end jeep might cost the same as a bmw now, however, they're not honoring the deal they advertise. I was told that my credit (at 660 out of 850) was Tier 4.... not Tier 1, thus the monthly payments go from $419 to $568 per month!!!! A whopping 33% increase for someone with "fair" credit as defined by the FCRA. This $149 per month penalty is pure profit on the part of the dealership and or lender. It totals $** above Tier 1 for 39 month lease. When I suggested getting my own lender, that wasn't an option, nor was placing 6 months in security deposit -- if in fact, dealer was genuinely concerned about credit risk. Again, with fair credit and security offer, the facts are clear, the dealership is price gouging, charging $*** to lease a $*** car for 39 months. They then will sell this car at a residual of $******, making the TOTAL $*** for a *** car. This is not how businesses should be running in liberal california where the middle class is supposedly revered. This dealership is charging lower income and minorities a HIGHER price -- by 33%.

  Business response

  04/26/2022

  Business Response /* (1000, 5, 2022/03/31) */ The customer is misinformed about how the a lease works and what control the dealer has on credit ratings. Without getting into specifics about the customer's credit profile, as indicated in the complaint the bank rated the credit as a Tier 4, not tier 1. The lease program presented to the customer was based on a tier 4. Comparing a BMW lease to a Jeep lease is not apples to apples. Banks and manufacturers create lease programs, not the dealership. There was no price gauging, the customer just didn't qualify for the national lease ad. The disclosures of all lease ads claim that the numbers are based on Tier 1 credit. These claims are baseless and without merit because we are not responsible for how a customer's credit rating will impact a lease program that they do not qualify for. Customer also does not understand what a residual value is and how it correlates to the lease. Consumer Response /* (3000, 7, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I leased the same Jeep from the Van Nuys dealership and was told I had a tier 2 credit rating. The Glendale dealership is acting fraudulently. They need to be transparent on WHAT the actual TIERS are and the subsequent pricing. They DID price gauge. They also did NOT provide the window sticker from the MANUFACTURER, instead, they mocked up their own -- increasing the overall cost. The business practice is shameful anywhere, but most of all in California, which is a liberal state and people supposedly care about the middle class. Spending $*** to lease a $*** jeep over 3 yrs... and having the residual buy out value at $*** -- makes this car a $*** car for this dealership. It's unconscionable the way they are taking advantage of consumers during this crisis. AGAIN, I LEASED the same Jeep at Van Nuys -- and was given MORE TRANSPARENT and accurate information and deal. SHAME ON THIS DEALERSHIP. My credit didn't rise -- 2 tiers in a matter of days. THEY LIED. I also looked at a Lexus and was told my credit was TIER 2. STOP THIS DEALERSHIP

• Initial Complaint

  09/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  07.05.21 took car to dealer to repair damaged sun roof shade. Told to return later, parts not ready. Took car back 09.01.21. Car not fixed until 09.15.21. Dealer removed sun roof windows which I had tinted, price 240.00. Dealer told me to contact corporate for reimbursement. Corporate declined, stated doesn't reimburse. I sent Dealer ************ my tint receipt and asked to reimburse. Dealer hasn't responded and previously stated only corporate can help. When I got my car back dealer had stolen my straw hat, squashed personal property in trunk, removed my car seat cover, soiled roof liner with smudges, chipped paint, scratched car. I just need reimbursement for removing tint 240.00.

  Business response

  10/04/2021

  Consumer Response /* (2000, 6, 2021/10/01) */ This matter has been resolved, as dealer has compensated me now.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩