Business ProfileforDine Brands Global, Inc

My husband and I recently visited the Applebee's location at ****************************************, and we were extremely disappointed with our experience. Our check number is ***********, dated 06-22-24, and the receipt was reprinted at 10:00 pm by the manager upon my request for a copy.When we arrived, the bar was relatively empty with just one other person present. Initially, everything seemed fine until I overheard a concerning interaction. A customer beside me ordered a drink and was told by the bartender that it cost $4.32. The customer paid with a $20 bill, and the bartender retrieved $15 from the tip jar for change without entering the transaction into the computer or giving the exact change. This raised immediate concerns about the integrity of the service.When we asked for our check, the bartender brought it to my husband who paid with his card. However, the receipt provided for the tip did not include the detailed breakdown of our order. Upon requesting the itemized receipt, I noticed we were incorrectly charged $10.99 for a SPIN DIP, which should have been included in our 2 FOR 30$$ meal deal. When I pointed this out, our bartender informed the manager, who instructed her to CashApp us the $10.99 instead of removing the charge from our bill; we obviously declined. I find it highly unethical and suspect that a restaurant would be unable or unwilling to correct a billing error directly.Despite the frustration, my husband still tipped the bartender $15.00 out of kindness. However, the entire experience left a sour taste in our mouths, as we felt scammed by this handling of our bill. Ultimately, I had to insist that the bartender at least prepare the SPIN DIP for us to take home, given that we had been charged for it.This experience has significantly impacted our perception of your establishment.