Business ProfileforDisney Store USA, LLC

I placed an order via shopDisney.com (now known as DisneyStore.com) on July 19, 2023 for (2) "LEGO Ideas Disney Hocus Pocus: The ********* Sisters' Cottage *****". My order number is #**********. I decided to return (1) of the sets and submitted a return request in August 2023. I was informed to return the item via *** or **** to the returns department and I followed their protocol by also including a page with my information within the box (Name, Order #). I shipped my return with **** on August 31, 2023. After a few weeks, I noticed that I was never refunded. I called the shopDisney help line and was told that they have not received my return. I was asked for my tracking # and was not able to locate my **** receipt. The agent informed me that without a tracking #, they would not be able to assist me. I tried to get a copy of the receipt from the post office but they were not able to recall my transaction. I figured I had to take the loss for misplacing my receipt. That was until a stranger reached out to me on ******** and informed me that they placed an order for the exact same item and that it was sent to them in the box I sent my return in. Not only did ShopDisney receive my item and not refund me, they sent out my return to another stranger with my personal information on it. I'm very upset on multiple accounts, but mostly I just want my return of $223.03. I've attached a screenshot of the ******** message that was sent to me. I am just now seeing the message and filing this claim because this message was sitting in a "Spam" folder because I do not know this person and we have no mutual connections/do not live close to each other.