ComplaintsforCalifornia Solar Group

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was called yesterday. I told the caller I was on the do not call list . I said I was going to report the infraction. I received another call from the same company today. I again explained they were in violation and that I had filed a complaint. He laughed and said I was not on the list and there was nothing I could do. I verified that I am on the list!

• Initial Complaint

  07/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I answered the phone at our residence. Call from California Solar received on 7/25/24 12:12 pm Male asked for ****. I asked name of the company and who is calling.He stated that he is California Solar. He did not give his name unfortunately.I then stated that we are on a DO NOT CALL list and hung up.This is the SECOND TIME that we received a call for **** at our residence. The first was received on 7/8/24 from a different company.We need to obtain HOW THIS COMPANY received our phone number. As we are on a DO NOT CALL list.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased solar panels from ** Solar Group. I was told that billing with SCE would be once for a twelve month period as a "true-up" for the year. When I received a bill from SCE and questioned why I received it, I was told that my contractor (CA Solar Group) submitted my application as monthly billing. SCE informed my that this option is not changeable until June **** (1 year). This mistake is going to cost hundreds of dollars during the summer months if I need to pay every month my usage is over the solar panel production. This is why I wanted the 12 month true-up so the over amounts during the summer would be offset by the credits I would generate during the non-summer months. CA Solar should be responsible for paying my summer months overages for their mistake. My agent apologized but said their company would not compensate me for their mistake. Obviously CA Solar doesn't believe in fixing their mistakes. Would not recommend them to ANYONE!!!

  Business response

  09/08/2023

  
  We understand the customers concerns regarding the billing arrangement for solar project installed by California Solar Group. We would like to clarify the situation to ensure there is no confusion.
  As part of the agreement between the customer and **********************, the billing method for the solar panel system was set up for monthly billing with the customers utility provider, Southern California ****** (SCE). This billing arrangement was established at the time of installation and was clearly outlined in the contract signed by the customer.Further investigation into the matter has revealed that the customer intentionally check marked the option to receive monthly billing from SCE.
  We understand that the customer has a preference for a ******** "true-up" billing cycle, but unfortunately, this option can only be changed with SCE after a specific waiting period, as per their policies, which is currently set for **** 2024.
  We want to assure that we have made several attempts to work with the customer to address his concerns. However, it seems that he is not willing to cooperate with the current terms of the contract.
  While we sincerely apologize for any inconvenience or frustration this situation has caused, we must reiterate that California Solar Group cannot alter the billing agreement unilaterally, as it was agreed upon and documented in the customers contract.
  We remain committed to providing support and assistance within the terms of the agreement. Should the customer have any further questions or would like to discuss this matter in detail, we are here to help. 

  Customer response

  09/15/2023

   
  Complaint: 20545006
  
  I am rejecting this response because: Business is incorrect when they state that I agreed to the monthly billing cycle. The contract was a docu-sign document that was simply emailed to me, and these docu-sign documents simply continue to jump forward from signing spot to signing spot without really allowing you to read the entire document.  This document was not gone over with me in person.  Further, the sales agent who completed the document even apologized for misstating that while he verbally told me the billing would be annual, when the document was prepared, it was set up as monthly.  And as for trying to work with me, that was simply the sales agent trying to tell me he thought my electricity usage was excessive and that if I cut down on my electricity consumption that my bill wouldn't be as much.  Well that's obvious. My point was that CA Solar Group incorrectly set up my billing for monthly rather than the annual billing I was told would happen.  And as this mistake is causing me to have to pay during the summer months rather than just accumulating until cooler months when I would earn offsetting credits for a net zero or net credit for the 12 month period, I feel CA Solar Group should correct their mistake by paying for my summer electric bill, or as least give me a $500.00 credit and I will pay the bills until June **** when I can change plans.  After the $28,000 I paid them to install the panels, they've made plenty of money off my work.
  
  Sincerely,
  
  *****************

  Business response

  11/27/2023

  Hello Please see the attached Interconnection Agreement signed by the customer. On page 1 section 3.2 It states the following, 3.2 MONTHLY BILLING ELECTION 
  
  By default, Residential and Small Commercial NEM Customers are billed (i.e., required to pay)
  
  ANNUALLY for their energy charges. However, the provisions of Schedules NEM and NEM-
  ST provide that Upon a Customers request, SCE shall permit a Residential or Small
  
  Commercial Customer to pay all applicable energy charges monthly.
  Customers on monthly billing will receive monthly bill statements showing both the energy and
  non- energy related billing components and corresponding charges, and will be required to pay
  any positive energy charges monthly.
  Having considered billing options that are available, I hereby request for monthly billing for the
  Customer Service Account Number listed above. _________________ (initial here)

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed the contract back in august of 2022 with the guarantee that wed have pto in 2022. I was upsold a battery and told that it could go on the side of my house and all electrical conduit and boxes would be out of sight and not hinder garage storage. I agreed to this because I liked their warranty and guarantees. They failed 3 inspections, have moved the battery twice and created a leak in my roof. Now they have abandoned my job after receiving pto and are ignoring my texts/calls. I need to replace my roof (something they never told me) yet they warranty the roof for 20 years. In order to do so, they need to remove their panels, something I told them prior to getting pto. Each roof company that has quoted me all said they shouldve never put the panels up there or at minimum, they shouldve notified me that my roof would need to be replaced with the next few years. Because of all the construction, a leak occurred, they spent a lot of time fixing something (I documented it and have photos) but they deny fault. They have left holes in exterior stucco, holes in drywall and are extremely messy. Their contract also states a guarantee in solar production. I have made 6 payments for solar and battery and have not been able to use them. I just want them to remove the panels, fix all the damage they created, put it back to how it was before they came, reimburse me for either payments or energy and finish the job.

  Business response

  06/26/2023

  We apologize for the inconveniences you've faced with our solar installation. We have thoroughly reviewed your concerns regarding the installation of the solar panels, battery, and related issues that have arisen since our team began work at your residence. We understand the importance of providing a seamless and reliable service, so upon thorough evaluation of the situation, we have personally reached out to you and reached an agreement that addresses your concerns. Your satisfaction is our priority, and we appreciate your patience and understanding as we work towards resolving these matters promptly. Our team will be in regular communication with you throughout the process to keep you updated on the progress and to address any additional concerns that *** arise.

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