Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Car Pros Kia Glendale has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car Pros Kia Glendale

      null Glendale, CA 91204-1704

    • Car Pros Kia Glendale

      400 S Brand Blvd Glendale, CA 91204

    Business ProfileforCar Pros Kia Glendale

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Car Pros Kia Glendale has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car Pros Kia Glendale

        null Glendale, CA 91204-1704

      • Car Pros Kia Glendale

        400 S Brand Blvd Glendale, CA 91204

      Location of This Business
      Glendale, CA 91204-1704
      BBB File Opened:
      8/15/2014
      Years in Business:
      25
      Business Started:
      5/5/1999
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Bought a brand new 2024 Kia ** from CarPros *** in Glendale, **. A month into buying it the car gave me issues. All the warning lights on the dash would come on and the odometer would stop working. The steering wheel would stiffin up and the check engine light also came on. I took the car to the *** ********** where I purchased to no avail. When I brought it in they said that the issue is most likely rodent repair. I heard this before but I knew that wasnt the case because I took it to the ********** near my home and they clarified that there was no rodent damage. A couple of hours go by and I return for a detail update. The service guy told me that the battery was loose and it was good to go. I drove the car home and the issue returned the next day. I returned the car to CarPros *** Glendale and they diagnosed that the car was in an accident. This is a clear lie. I bought the car brand new and I never had an accident. The car never had a fender ****** or any time of damage of any sort. I told them that it was impossible that we had a car accident and they held on to it. I told them that the other ********** cleared any accidents and had the video of all diagnostic test that they ran. I still have the videos. CarPros *** of Glendale is not to be trusted. They are not honest and they look to blame the consumer for damages that warranty is supposed to cover.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janette R

      1 star

      06/29/2024

      Worst dealership ever! They sold me a car back in 2021 and turns out the key to unlock the door in case your key fob doesnt work doesnt fit my car door. I have gotten stuck in the middle of the day with 100 degrees outside because I now live in ***** due to my military job. I couldnt get into my car to even jumpstart my vehicle because the key doesnt work. I called the dealership and told them about my situation and they basically told me in a rude way to figure it out. I had another dealership in ***** check my vehicle and they have been really nice and professional about my car troubles. *** of Glendale needs to work on keeping their customers happy and making sure they are selling great quality cars.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.