ComplaintsforBear Frame & Wheel

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took my car for Aliment an came out worst pulling to the right took it back to him an he said he will check it out did not then he made up things wrong with it an there nothing wrong with my car wat he said was not true was rude He got aggressive wanned fight me then told me *************

  Business response

  01/27/2022

  Business Response /* (1000, 8, 2022/01/27) */ Hello. I am sorry to hear about your unfortunate experience at our business. I want to look further into this issue because we do not normally have complaints like this. Would you mind providing me with more information? What location and what is the date of the invoice you originally had the alignment performed on your vehicle? What is the year, make & model of your vehicle? Also, do you remember the name of anyone you dealt with the first day or upon your return? Thank you very much in advance and I look forward to hearing from you. Consumer Response /* (3000, 10, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wen to ur Glendora location an it was old lady works in front desk very very rude an old guy that works on cars there the only old people that work there I check my receipt they did not put there names cause they new they did me wrong all I want is my money back i wen back the next day cause my Aliment was not good at all an they said they will take look at it they lie all they did drive it an t put air my tire an said later on that my car had other issues cause they could aline it correctly all the issues they try to make up were wrong cause there nothing wrong with my car an my tires are bran new an that's 1 lie they try to use on me my tires this place is joke an they are robbing people an making up lies wen they can't aline ur car right I wen on 12/29/21 ok my car was Pontiac g8 gt 2009 thanks Business Response /* (4000, 12, 2022/02/08) */ Once again, I apologize for your unfortunate experience at our Glendora location and as I mentioned before this is not an ordinary situation for our business. Thank you for supplying the necessary information needed, for I was able to look up your original invoice and verify a front alignment was performed for *** and there were no additional comments on the invoice. We would like to make this right and reimburse you the $55 spent on that day. If you are able to provide me with your mailing address, I can send you a check to take care of this matter once and for all. Thank you. Consumer Response /* (2000, 14, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the refund hope I get the check in the mail how long will I have to wait for the check to come in the mail ************************************ Consumer Response /* (4200, 20, 2022/03/03) */ They never send me the check they lie I would like to re opean thanks Business Response /* (4000, 22, 2022/03/11) */ ********* I am so sorry but there are two of us that use this same email and somehow your last response was overlooked or not brought to my attention until I received your new response today. I did not ignore your request for refund because I as well want to get this resolved and close this case. I will be putting a check in the mail to the address you requested before Monday March 14, 2022. Due to the weekend, I would expect you to have the check in the amount of $55.00 in your possession no later than the end of next week. Once again, I apologize and take responsibility for this not being taken care of sooner.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩