ComplaintsforAdvanced Dermatology

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On ********** I paid my co-pay for a procedure that was not preformed. 1 month ago I went to the doctors for a ***** doctor said I had to come back to remove **** via ****** ********* to remove **** and **** since it ******* Paid copay, came back month later to remove, new doctor came in and said it was too big as the ******** tool was small and would not remove **** or take out **** I would have to go have it surgically removed as an out patient. Told them the previous doctor said it could be done and not only wasted my time also took my co-pay for a service that was NOT done and asked for my co-pay since I did not have procedure done. A nurse came in and said no, I would have to talk to office manager, spoke to office manager she said since I came in room and doctor has to ask for authorization (first doctor should of done this) I can not get my copay. I would like my copay *** back since I did not get any procedure done and I have to go back to see another doctor to do what they said they would do.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hello, After verify if this person is a patient of ours, I was not able to find them by name, address, email or phone number in our system. Please remove this from****. Thank you Business Response /* (1000, 11, 2022/08/03) */ Due to HIPAA we cannot comment on this specific person's experience, however, it is standard procedure for copays to be collected at every appointment when a consultation is performed according to the patient's individual health insurance policy. In this complaint the patient confirms that they did have an appointment with a physician and a treatment plan was recommended. Whether or not a procedure was performed does not have any bearing on whether a copay is due. While we understand it was inconvenient that the physician could not perform the procedure, the reason was out of our control and a consultation was still performed. Business Response /* (-10, 12, 2022/08/03) */ Business supplied email: ******************************** Use this address for this or any future complaints, but nothing else Consumer Response /* (3000, 14, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) My first appointment was on 6/3/22, where I received a consultation and was told I would have to come back in a month *************** removed ***************************** once the authorization was received. I did ask ***************** would remove the entire ************ where I was told yes it would. Therefore, the Physician did examined ******** and felt********* could be fully removed at this facility. On 7/21/22, the new physician took one look and said he could not preform ****************. He said it needs to be surgically removed. Why should I be penalized because the first physician made the wrong medical decision and requested the wrong procedure. I do understand mistakes are made, however why should I burden the cost for the mistake. Therefore, I would like my copay reimbursed as this was not my fault. Business Response /* (4000, 18, 2022/08/22) */ The patient received an evaluation from the doctor at her visit and the result was a referral to an outside specialist. We are not responsible if there was a change ********************* or other issue that prevented ******** from being performed. We regret that the service the patient expected could not be performed, however, an evaluation service was provided and therefore no refund can be given. Consumer Response /* (4200, 20, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) "We are not responsible ********************************************************************************************************* Let me be clear so there is no misunderstanding of this situation, there was no change in the size ************** The issue lies with the ineptitude of your physicians which appears to be a Human Resources issue. If the initial evaluation that resulted in the referral ****************** was correct, a follow up evaluation would not have been necessary, and **************** would have been rendered at the second visit. This situation has caused both an economic hardship and a deterioration in the patient-healthcare provider relationship. Trust is everything. I will take this issue up with my insurance company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩