ComplaintsforMr. Rooter Plumbing of West Covina
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Complaint Details
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Initial Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Mr Rooter for drain stoppage on June 9, 2022 to snake the washer drain. The plumber tried to snake the line and upon this attempt his snake got stuck in the line, after tried pulling it he cut the line and left his snake in my drain. I called this business to have them retrieve their snake and they denied any responsibility. I finally paid another plumber to retrieve the snake that is clogging my drain.Business response
12/12/2022
Business Response /* (1000, 8, 2022/11/23) */ Contact Name and Title: ************* Contact Phone: ********** Contact Email: [email protected] To whom it may concern, we have attached the chargeback case that we won against this customer. We were considered not at fault and did not have to return the customer's money. We did go back to inspect after and have two invoices with signatures from the customer. The first invoice was paid and approved after the work was completed. The second was a follow-up from the manager. Any questions please give us a call. Thank you **
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.