ComplaintsforCeltic Jackalope
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order (order number *****) on October 3, 2023 for a t-shirt and was charged $48. I never received the shirt and I have contacted the company, Celtic Jackalope 4 times regarding my order with no response each time. I have purchased from this company in the past without issue. I would like them to send my order to me or provide a refund.Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 21 June 2023, I place an online order with Celtic Jackalope through their website and paid for two (2) *-Shirts ********************************* Badges * Shirts XXL) @ $25.00 each, totaling $50.00. Order # *****. *he first week in October 2023, I received and email from Celtic Jackalope that my order was on its way, and within a day or two a package arrived. However, instead of the two *-shirts I had ordered and paid for, only one was in the package. I have sent approximately five each, emails and attempted to contact Celtic Jackalope via telephone that no one answered. I left my concerns and contact information in all my emails and in the voice mail, all without any response back from Celtic Jackalope. About a week later I received an customer satisfaction questionnaire via email from Celtic Jackalope where I again explained that I had only received half of the order I had paid for and would like the other half sent to me ASAP or my money back for the half of the order I have yet to receive. It has been nearly a month now, and follow calls have produced the same negative results, no contact with or reply back from Celtic Jackalope. Again, I paid for two *-shirt totally $50.00 and shipping.Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a Clan ********* Clansman's Crest Badge T-shirt size XL. Order # *****. The company sent instead a Clan ****** size XXL. I tried to contact them through their email and received no reply. I called a *********************************** whose title is Celtic **** ****************** and his mail box was full. I repeated this process on different days with the same result. I also contacted the parent company, **************** **** and left a message and received no reply. I would like them to send me the Clan ********* T shirt size XL I paid for.Customer response
11/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
How do we let the BBB know that this claim has been resolved to our satisfaction by Celtic Jackalope?
We have received our product and found the quality to be excellent.Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
398 PO Box
Glendora, CA 91740
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.