Business ProfileforK-Designers

We had purchased 10 windows plus the sliding door (37k) on March 2024, sales person was very happy and when we asked if our sliding door will come with doggie door She confirmed that the sliding door will come just like the one we had, we trusted her and asked no more. Once their employee came to replace the new windows and doors they replaced a normal sliding door with no doggie door which for us is a must since we have 3 dogs and that was the reason we did checked with the sales person(******) we were told that K Designers do not work custom made doors, so isnt all this custom made? I questioned .The employees advised to talk to their manager because they had no other information about any doggie door, so I proceed to call the sales person and Manager stated the same thing, they do not work custom doors so why were we promised something that they dont work with, I tried to call our sales person for couple weeks with no response and no call back so I proceed to go higher and called directly to their office which it was late around 6pm and I was told by an employee to leave a voicemail because the office was closing and when She transfer me I was lucky enough that the branch manager *************************** picked up the phone and I told him my problem, He said the same thing they dont do custom sliding door (with doggie door) I explained that the sales person promised that and that we expected to meet their promise and I told him I believe ****** is not well trained and She was not aware they dont work custom doors and She promised me something She didnt know they couldnt meet I also told him She is not answering my calls not even my messages and He apologized and said that all this was a misunderstanding because He trusted his employee, however He said He wants all the customers happy and He gave me his cell number and said He could not do custom door but He asked me to purchase the doggie door and He will pay for it. And I was really happy that this company was responsable enough to meet their promises, however I purchased a new doggie door and sent all the information from the purchase and payment I made hoping to get reimbursed since my old doggie door doesnt fit anymore, I sent all this information to him as He advised me on 4/19/24 with no response, I have been leaving voicemails to his cell number several times and no response and He is just nowhere to be found.I would like the reimbursement for the doggie door and to let customers know that if everything is ok with the windows these people will answer their phones but when a concern or problem comes out they ***************** from you and You will never hear from them again and no matter what they promise dont trust them and get all in writing.I would like the refund of the new doggie door they promised I would have and since they did not made their promise refund for the one I purchased and ***************************** promised He will pay and now He doesnt answer my calls or messages.Thank you ***************************** Branch Manager cell *************