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Complaint Details
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Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company did a bathtub to shower conversion and now there's water leaks and it's affecting my brand new floor.Business response
03/02/2023
We were made aware of this leak and the following day we sent ***********
It was a manufacturers faulty part.
He repaired the leak and check to make sure it was able to dry out with no problem.
He also showed them how to turn there water off and on because the water company was charging $50 to do it every time.
He also caulked an area of concern of hers on the shower head neck, but scratched it because the scutcheons are a one way install
We ordered a new one for him to replace, but she had to postpone the appointment, because her husband has covid now.
Please let me know if there is anything else I can do to help.
Clay
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Contact Information
11355A Pyrites Way Ste 7
Gold River, CA 95670-4493
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 8:00 AM - 4:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.