![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforExpress Car Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We reached out to an individual that advertised Model A parts, We discussed the part, and how much the cost would be, and we were given a total price for the part and shipping. The part was $240, and shipping was $23. We paid, and confirmed payment. At no time did he ever mention this was an import/export part. We verified they were in California (Goleta he confirmed) and we said great we are in California too. He said the total cost was $263. When we asked for a shipping confirmation and tracking number, we were told it would come from their shipper. The shipper reached out and told us it would be $155 for insurance and a subscription, and I told them I did not have that money for that. He was very pushy, and kept saying just send the money and I would be happy to get the shipment. I even had to hang up on him and he called back 3 more times. Very very pressure conversation. I then communicated with the seller, and asked to cancel the order and issue me a refund. He went back and forth with me, and said I didn't care about his time and gas, and that he just wanted to do good business. I explained to him that I did not have the money for the insurance, and that at no time in our conversation did he mention that there would be an additional charge. He said in totalize it would be $263, which we were ok paying. Please help my husband Brett and I get our money back, we feel like we have been scammed, or taken advantage of. I have attached screen shots of our conversations with the seller, Express Car Parts. If you have any questions, please feel free to contact me by phone or email at any time. We have not deleted the screen shots in case you need more information, or they didn't come out clear. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.