![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBaroness Jewelers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I took a pair of earrings in to be repaired and some watches and they have had them since Covid. When I call or stop in I get a lot of words on how it takes time, they are working on it and sorting through stones. The last time I spoke to Julia she carried on about her needing cataract surgery and she was trying to figure out what choice to make for the surgery. The earrings in question are silver lady bugs that had turquoise (4 or 6) on the wings that were coming off and missing. They were my mother's and she has dementia and I wanted them repaired. When I speak to Julia at Baroness she starts in on the emotional aspect of the earrings and admitted to having some of my watches that I forgot I had taken in. Now it appears the business is going out of business and she doesn't return phone calls and hasn't been on site during regular business hours. I don't know what to do now. I have no receipt from her and I paid her cash when I dropped the earrings off. I can't even remember how much I paid her anymore but I just want my jewelry back and I don't want her to finish the work. I've had told her this and twice she tells me to give her more time. I actually suspect she doesn't have them anymore. At one point she she said she was working in the back and needed to reorganize the space to get to the earrings.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.