Customer ReviewsforInogen One

Bought a refurbished at-home concentrator mid November 2023 through the Plano, TX facility. One-year warranty. Concentrator failed in May 2024. Customer Service hold times were extreme with no option for a call-back, so called my sales rep, Shane (sales depts. always answer the phone). He messaged them, and eventually they called back, and eventually shipped a replacement. The replacement failed in June 2024. Same story, except that Shane was "on another call ... will call you back ASAP." Never called back. Now I want them to come get it and refund my money. Two pieces of junk in less than a year. I left the message, no response.

The Inogen unit is ok until you have to call customer service. You will then be on hold for 30 minutes to 2 hours before you get a customer service agent and you only have a 50/50 chance that they will help you. ***** J

My Inogen bunt up I put off calling them because the last thing I want to do is buy another one, talk to one of your representatives they are sending me a new one for free love you inogen

Continued mechanical problems. Ship it back and get one that is faulty in return 4 times within a year

Purchased a G4 model for my husband's use, paying a large amount of money out of pocket. The very first use the battery only last one hour. Called complaint line, they sent a new battery to us, we were told to put the old battery back into the same box, put the return label on the outside and drop the box into a UPS drop box. We did not receive a return label, had to drive 40 mile round trip to nearest UPS store and pay out of pocket to send the battery back. Two days later....Machine is making very loud noises when running, battery will not hold charge and machine gets extremely hot. Have called customer service every day for 3 weeks now, no human will answer the phone, I have been on hold up to 2 hours at a time. Have sent the company several Emails and no one will answer them. Have called corporate office and have been told That office does not deal with such matters. Who can we turn to? This company needs to take this faulty machine back and return our $ 3200.00.

My patient has been waiting 6 WEEKS FOR DELIVERY!! The CEO, K**** ***** can not even "try" to help!!!! With as many choices today for oxygen, DEFINITELY MARK THIS COMPANY INOGEN OFF YOUR LIST!! You will die before they, or CEO K**** ***** will supply your oxygen!!! BEWARE OF THIS COMPANY ??

Portable oxygen concentrator is poorly designed. A G4 faile 3 times in 2 years then The mother board of the unit is broken because the charging port is mounted in such a way as that the charging connector cuses it to move and damage and get burneded losing its connection. It is a common problem with them as I have learned from investigation. This unit only has 274 hours on it This is NOT an issue with sieve columns not workug effieciantly due to lack of use, or batteries that go to sleep. the unit is faulty. they will no longer repair it. They won't provide parts. Bad company sellng inferior products that they wont stand behind..

I have a home unit and a portable unit. My home unit went to an alarm mode showing a blue light and a beeping sound.. In checking I believe it needs new columns. Here is the problem, the number your get makes you select what section you need then transfers you onl;y to be put ON HOLD with NO ONE ANSWERING. I tried three times and held over 10 minuets each time until I was pretty chapped. Pretty ****** way to do business in my book. I am lucky enough to have Medicare pay for mine and not only are you getting this complaint but I intend to complain to them Medicare being they are paying for it.

My 90 yo mother purchased a $3,500 unit two years ago. It began giving an overheating message. I called customer service. I drove to my mother’s apartment and called customer service. No response, and I hung up after 35 minutes. I called again and waited on hold another 20 minutes, before I had to head back to the office - continuing the call from my car. After another 25 minutes, someone finally answered. I gave her my mother’s information and they told me I wasn’t on her account. I told the rep my situation and that I just needed technical support. I didn’t need to discuss my mother’s medical condition at all. I asked to speak with a manager. I was told there was none. She then hung up on me! I then called sales. That line picks up immediately. Funny how that works. I asked for a head office number. I was told they don’t have a head office?? Doing research I did find they are located in Goleta CA. I left a message with the company’s executive assistant. We’ll see if I get any call back. Just awful. No we again will I say anyth8ng positive about inogen.

The company forces you to pay for something you don’t want or need in order to use their portable device. It was ordered by my pulmonary doctor so I went along with it. I refused the Stationary unit. The company said that I signed a waiver. I will get charged for the unit even though I don’t have it. They are ripping off the customer and Medicare. They should be charged for their actions.