ComplaintsforToyota of Santa Barbara

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  purchased a vehicle 3/23 purchased additional warranties which I am aware to cancel before selling the vehicle which I am doing have and cannot yet. I have been calling for 7 days trying speak to someone in finance every time I get a voicemail, not once has anyone called me back within these 7 days. I have left messages with receptionist both finance managers and even a sales manager. All i need is all the additions cancelled asap

  

  Business response

  01/04/2024

  My name is M****** **** and I am the Controller here at Toyota of Santa Barbara.  I tried looking for your vehicle purchase but do not see anything listed under Kristina Velasquez,  Would the vehicle have been purchased under another name of spouse?

  Thank you,
  

  M******

  Toyota of Santa Barbara

  Customer response

  01/12/2024

  This matter is still not resolved how do we reopen 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 12/13/23 …After signing sales agreement documents on a 2022 Toyota Highlander and signing over title to our 2021 RAM 1500, we were escorted to our newly purchased Toyota Highlander by our sales agent and shook hands. When we got home, we realized we only received one key to the Toyota, so the following day, I called to ask for the 2nd key and was told there was no 2nd key.& we would have to pay $400+ to get a 2nd key. I called sales agent Mikey, Sales managers Ron & Dan and stated we weee not advised that we were going to have to pay for a 2nd key, and stated that was unacceptable. Several more phone calls to appeal to the General Manager were not returned. I called The Sales Agent, Mikey Flores and he said we were given such a good price that the sales manager won’t provide for the $400+ cost of a 2nd key. We would like Toyota of Santa Barbara to accept its responsibility for providing a 2nd key to out Toyota Highlander, as would be expected in any automobile purchase.

  Customer response

  01/11/2024

  I received a phone call from Customer Service representative, Tom Z******** on 1/5/24 who expressed regret about the missing key for the Toyota Highlander.

  i advised Mr Z******** that I had gone to Tri-County Locksmith to purchase a new key..  He suggested that Toyota of SB could have arranged a discount on a new key if I would have reached out to their dealership.  I explained that I telephoned 5 times and never received a return phone call.  He apologized for their failure to respond.,,He offered a tank of gas to compensate for the $635 cost of the new key.  I stated I thought a fair resolution would be to split the cost of the new key.  Mr.Z******** said he would confer with the General Manager, Joe E*******, and call me back.

  on 1/11/24, Mr. Z******** called to report he had received approval to pay half the cost of the new Toyota Highlander key … upon copy of receipts from Tri County Locksmith.

  I emailed copies of 2 receipts (parts + installation costs)). with a note expressing by thanks.  I’m awaiting a check via U.S. mail for 1/2 the cost for the purchase of the new Highlander key.

  Thanks to BBB for helping to achieve a successful resolution to this dispute… and also to Mr E******* & Mr Z******** for recognizing our upset & concerns about being misled during this transaction…

• Initial Complaint

  09/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 09/16/2022 I purchased a brand-new Toyota Eav 4 XLE during the process of getting the best deal going back and forth between the sales manager and I about our trade in and the price of the car. They gave a number of the total cost of the car in those numbers I saw a charge of 1195.00. They call "cash price of additional Accessories "the sale manager said "the car alarm is already installed in the vehicle". And it was not optional based on his deceiving statement I proceed to signed finance. Documents the alarm document for the alarm reads dealership auto security work order with an X marked where READ THANK YOU FOR CHOOSING TO PURCHASE AND UPGRADEYOUR FACTORY ALARM WITH KARR SECURITY I NEVER AGRRE TO PURCHASETHE ALARM I WAS UNDER THE ASUMPTIONTHATIT WAS INSATLLED I NEVER AGREE TO IT NOR HE NEVERASKEDME IF I WANTED SINCE HE SRARED THAR IT WAS I NSTALLE PRIOR OF ME RECEIVING THE CAR. 2 DAYS LATER I CALLED KARR ALARM COMPANY. PHONE NUMBER 800-395-5277 TO ACTIVATETHE SERVICE THE GETLEMAN WHO HELP MY RAN THE VIN NUMBERANDTOLD ME THAT NO ALARM WAS EVER INSTALLED BY THE CAR DEALERSHHIP. ON MONDAY09/26/2022 I CALLED TOYOTA OS SANTABARBARA AND SPOKE WITH Frank Galtieri (Sales manager) I asked him why they lied to me and told him that since the alarm was not installed. I rather have the money back that they have charged me He rudeIy said you have no options you signed documents the alarm company will call you to set an appointment and rudely hanged up on me. Ever since I been called them and leave messages for then to call me including the finance supervisor Andres he also never returns my calls.

  

  Business response

  10/01/2022

  Thank you for reaching out.  Our dealership has the KARR alarm system installed on every vehicle prior to sale.  You were informed of this during the purchase process and even at one point left and then returned to continue the purchase of the vehicle. At the point of sale you were also provided with the Monroney sticker and the addendum listing the alarm installation.

  
  We reached out to the alarm company (known as SWDS) to review your contact with them. They advised that you initially provided the wrong VIN number (last 8 of NC263977.)  Once provided with the correct VIN (last 8 NC203977), SWDS confirmed that the alarm had been installed and activated.  We have attached the invoice and activation invoices from SWDS for the correct VIN.  SWDS has offered to have someone come to the vehicle, show you that the product is installed and instruct you how to use it. You have declined to allow this to occur.

  
  As you assert that no alarm was installed, this could be easily rectified by allowing someone to show you the currently installed alarm system and how it operates.  You should also be able to see a small LED connected to the system just above the driver’s footwell.
  As the basis of your complaint is that no alarm was installed, we are unable to refund your purchase as all our documentation and SWDS confirms that the alarm has been installed.  Once again, we would be happy to arrange to have SWDS visit your vehicle and show you the installation and instruct in its usage.  Please let us know if we can assist in making these arrangements with SWDS.

  Customer response

  10/03/2022

  
  
  I am rejecting this response because: when I called the alarm company they told me that the alarm didn't exist The gentleman who help me ran the vin number twice  the first time he ran it he said it was a number off  an gave him the number again correctly and still came no match .the following day I contacted the sales manager  by the name Frank Galtieri I told him the problem he said  some one will call you  to set up an appointment to install it  then he  rudely hung upon me. I also contacted the finance supervisor r  Andres  Alvarez he also told me that i need to set up and appointment to install it than i asked him how long would it take to install it he said about 45 minutes   i been calling him, he never returns my phone calls . Please note that ever since all of the sudden i been receiving calls from Karr  alarm system headquarter advising me that the alarm is installed as a miracle.   unfortunately I would never win against  a big corporation like Toyota . I'm not seeking any money

  my only purpose of this complaint is to warn the public of their deceiving and rotten illegal sales practices  they force you to buy the KARR alarm security system by telling the customer that its already installed and you have no options , i have researched and found out that there is a way to disable the alarm if the customer choose not purchased such item and who knows what else they are doing illegal ..

  they also lied abut giving me the window sticker   (Moroney )  label  my feeling  is the they intentionally did it to concealed some information.

  they should know that  is a document that supposed to be provided by Law.

  please post my complaint  so make the public to be alert for any deceiving practice.

  
   Note the Invoice provided by the dealer are not accurate specially the time  of events ...
  Regards,
  
  ******** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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