Complaints

This profile includes complaints for RealtyStore.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealtyStore.com

  310 N Westlake Blvd Ste 200 Thousand Oaks, CA 91362-7000

  
• 

  RealtyStore.com

  5951 Encina Rd Ste 208 Goleta, CA 93117-6252

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site is supposed to show available current listings for homes as well as foreclosures. The site shows many listings that were closed months ago, leading to false beliefs that the properties and homes are on the market. I was excited to see a few of the listings, and contacted my realtor who told me that those listings have been closed/off the market for months. I thought maybe Realty Store was a place that I was finding hidden gems, but in reality, no wonder these listings weren't on Zillow or Realtor.com. I am not paying over $70 a month for this service. Lastly, the only way to cancel the membership is to call the customer service, and no one answers. I was on the phone multiple times for several minutes each time, without any sort of estimate on when a representative would be on the phone. I just want my membership cancelled. Also the website is extremely slow with loading the content, and is not user friendly because of this.

  

  Business Response

  Date: 03/25/2025

  According to our phone records, the customer contacted us on 3/16/2025 and waited 3.7 minutes before disconnecting.  The customer then proceeded to enroll in the $1 trial offer on 3/18/2025.  The account was canceled on 3/19/2025 after receiving the BBB compliant.  We are not able to find any other contacts from the customer's telephone number.  .

  We are sorry that the customer experienced several out-of-date listings. Customers may contact our customer service center and we will promtly investigate any properties.  If the property is deemed out-of-date or inaccurate, we will remove or fix immediately.  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.  These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  We sincerely apologize for any inconvenience.  If we can be of any further assistance to the Better Business Bureau, please do not hesitate to contact us.

   

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/2025 I was browsing on realty store and clicked to see more information on a listing and the website claimed I needed to purchase a $1 trial period in order to see the information so I went through and purchased it and I proceeded to get charged multiple times adding up to be $19.49 and then told me I needed to spend another $1 to get a soft credit check I got frustrated and decided to leave it alone for a while but on 3/15/2025 I decided that since I had already spent the $19.49 another dollar wouldn’t hurt so I went through and it charged me a $1 charge and then a $39.94 charge and I’m still not able to go through and look at listings

  

  Business Response

  Date: 03/18/2025

  Our findings show that on 03/13/2025, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com for a Full Access Membership and opted for the Additional Listings and the Foreclosures eBook for $3.00.  Upon completion of the sign up the customer was charged the $1.00 trial fee and $3.00 for the Additional Listings.  In addition, a preauthorization for the weekly membership fee of $12.49 was placed on the customer’s credit card.   
  On 03/15/2025,  the customer sent an email cancellation request from the email address on file for this account.  This is the same email address provided in the BBB complaint. The subscription was immediately canceled and the pending charge was voided.  

  
  In the complaint the customer stated that even after signing up he was not able to look at listings.  We are sorry to hear the customer was having technical issues and we apologize for any inconvenience.  We offer our customers multiple options to contact us for assistance, they can contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website and in the Welcome email sent out immediately upon sign-up.

  
  On 03/17/2025, upon receipt of this complaint as a one-time courtesy a refund was issued for the trial fee and additional listings. No other charges were collected. Please let us know if you require further information. 

  Customer Answer

  Date: 03/18/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23070350, and find that this resolution is satisfactory to me.
  
  Regards,
  
  C******** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking at purchasing a home, and I found realtystore.com when I was trying to get information about foreclosures in Bowman, Ga. The only option to get that information seemed to be to sign up and create an account first. But then it was asking me to enter my credit card info and said it would charge me $1. I didn't feel comfortable with this, and I thought I didn't authorize the charge. On 1/27/25 I got a notice from the Apple Goldman Sachs that there was an attempted charge of $79.98 and it was declined. I received additional charges for $79.98 on 1/31/25, 2/1/25, 2/3/25, 2/7/25, 2/8/25, 2/14/25, and 2/15/25. All of these were declined. I also received charges of $.50 on 2/7/25 and 2/6/25. Both of these were declined. Also there were charges of $1.00 on 12/28/24 and 1/30/25. Both were declined. My card number was changed by Apple, but RealtyStore.com keeps sending these attempted credit card charges, and I can't figure out how to request to cancel it without entering more information on the realtystore.com website, which I'm not comfortable doing. I am requesting that Realtystore.com cancel any account information associated with my name and email address, and that they stop attempting to charge any amount of money to my credit card.

  

  Business Response

  Date: 02/26/2025

  In response to the complaint, our findings show that on 12/28/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com for a Full Access Membership and opted for the $1.00 Additional Listings.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  We provide our customers with multiple options to cancel their membership, they can contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period, so regular billing attempts commenced. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 02/21/2025, the customer’s account was canceled and no further charges will be attempted.  Please let us know if you require further information.

  
  

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realty Store.com has advertised a home that I own at **** ******* Ave Bedford IN 47421 on their website showing it listed as a foreclosure / auction sale. This home is NOT for sale nor is the home in Foreclosure. The home was purchased in late 2024 and at all mortgage payments are up to date and by advertising this home falsely is putting my personal information out to the public. Furthermore, the Realty Store is falsely advertising this residence with picture and information. Therefore, I demand that the advertisement immediately be removed from their website.

  

  Business Response

  Date: 02/20/2025

  We received Ms. K****s complaint on February 20, 2025. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.

  
  Ms. K****’s property has been removed from our website and database per her request.

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changes (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. We sincerely apologize for any inconvenience. The homeowner can be assured that the request has been handled. 

  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 02/25/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22966270, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** K****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent company * Do not have valid available homes as advertised * Never sent one receipt or invoice ensuring I wouldn't see this payment taken monthly * Signed me up for two businesses, and was debiting me for both. * I wonder how many people they are stealing money from. I'm sure they are getting millions of dollars for this.

  

  Business Response

  Date: 02/16/2025

  Our findings show that on 09/27/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com.  We have no record of the customer canceling prior to the trial expiration. As per the terms and conditions, that the customer acknowledged, we charged the credit card on file the monthly membership fee after the trial ended.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  The customer listed several issues in her complaint letter:
  

  (1.) Does not have valid available homes as advertised - In our terms and conditions, we state that we can not guarantee 100% accuracy of all of our homes.  We provide our subscribers with access to over one million listings. The information presented on our website is sourced through agreements with real estate data providers.  These professionals work very hard to provide us with accurate and up-to-date information. If a listing has inaccurate information, we will correct or remove the property within 48 hours after receiving notification. The customer never reported any problems with any listings.

  (2.) Never sent one receipt or invoice - As indicated during the registration process, we will bill the credit card on file after the trial period has ended.  Customers must agree to this to participate in the trial.  Our contact number is listed clearly next to the charge on the bank statement. The customer did not contact us until after the 3rd monthly membership fee.
  

  (3.) Signed me up for two businesses - The customer self-enrolled in the trial and activated the account.  As stated previously, she enrolled in a 30-day trial membership to Realtystore.  Our records indicate that there is only one Realtystore account.
  

  Our Terms and Conditions clearly state that the service fees are nonrefundable; however, we emailed the customer a refund application in order to explain any extenuating circumstances that may have occurred.  The customer returned the refund application and our legal and accounting department determined the fees were valid and that the customer provided no evidence supporting the refund claim.
  

  As a one-time courtesy, we have refunded the monthly membership fees.  The case has been closed.  Please let us know if you have any other questions.
  

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to so many posts here, my home is listed as in foreclosure on this website, including a photos pulled from google street view. My home is NOT in foreclosure and this website (realtystore) feeds other websites like HomeBuilder which means they are plastering the internet with false information. I have contacted them and am awaiting them to be taking my property down immediately however the websites they feed information to will still have it up. How can BBB help us? This is clearly a widespread issue and can effect our property values if there are accusations of our homes having foreclosures in our property history. Class action lawsuit is what this company has in its future with this type of conduct.

  

  Business Response

  Date: 01/23/2025

  We received Ms. G***** complaint on January 21, 2025. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.

  
  Ms. G***** contacted our Contact Center on 01/18/2025 to inform us that her property was listed on our website in error and that her property was not in foreclosure. After speaking with an agent Ms. G***** property was removed from the website and the database. 

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. The property was removed from the website and our database within hours of the homeowner’s call.

  
  We sincerely apologize for any inconvenience. The homeowner can be assured that the request has been handled and the property removed.  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 01/24/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22829698, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** G*****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking at purchasing a home, and I found realtystore.com when I was trying to get information about foreclosures in my local area. The only option to get that information seemed to be to sign up and create an account first. But then it was asking me to enter my credit card info and said it would charge me $1. I didn't feel comfortable with this, and I thought I didn't authorize the charge. Some time after that I noticed a charge on my card for $1 from them, so I called my bank and told them to decline it. Then I got a notice from the bank that there was an attempted charge of $79.95. I also had one transaction go through for $0.50 on 11/14/24. I keep getting these attempted credit card charges, and I can't figure out how to request to cancel it without entering more information on the realtystore.com website, which I'm not comfortable doing. I am requesting that Nations Info Corp. cancel any account information associated with my name and email address, and that they stop attempting to charge any amount of money to my credit card.

  

  Business Response

  Date: 12/20/2024

  Our findings show that on 11/05/24, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com Full Access Membership and opted for Additional Listings for $0.50.  The customer did not contact us during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In the complaint the customer stated that she kept getting attempted credit card charges, and could not figure out how to request to cancel it without entering more information on the Realtystore.com website.

  
  We provide our customers with multiple options to cancel their membership, they can contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website.   Again, the customer did not contact us during the trial period, so regular billing attempts commenced. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  As per the customer’s request the account was canceled on 12/16/24,  and no further charges were collected.  Please let us know if you require further information.

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted RealtyStore.com on 12/3/24 about them having our home listed as a pre-foreclosure asking them to remove this as this incorrect. They said they were going to remove this listing, it is not 12/10/24 and it is still listed as a pre-foreclosure and now listed as 'new'. We are finding out property on multiple websites and they are stating they pull from Realtystore.com. After looking at many other complaints this website should be thoroughly looked into and shut down as they are advertising false properties and families are getting cold calls about their properties that should not be.

  

  Business Response

  Date: 12/13/2024

  We received Ms. K*******’s complaint on December 10, 2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response.

  
  The homeowner contacted our support center on 12/03/2024 requesting that their property be removed from our website as they were no longer in foreclosure.  Our representative removed the listing from our database during the call and confirmed it was deleted.  

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  The homeowner called again on 12/10/2024, stating that she still saw their property listed on our website. On 12/13/2024, we confirmed the property listing was removed from our website on 12/03/2024 as requested and a representative reached out to the homeowner requesting that they clear their browser cache.  

  
  We sincerely apologize for any inconvenience and the homeowner can be assured that their property is no longer listed on our website or in our database.  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 12/16/2024

  
  
  Complaint: 22667781
  
  I am rejecting this response because: the property should not have re-appeared on your website a second time a week later with the label of 'new' on it. It had nothing to do with the cache on my computer. This appears to be a recurring issue with this 'business'. 
  
  Regards,
  
  **** K*******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 12/17/2024

  Our records showed that the property listing as it appeared on 12/03/2024 was successfully removed from our database and when we attempted to search for it again we did not see that it had posted again as a new listing. As we partner with different real estate data providers who provide thousands of listings, we are not able to review every single listing and trust our partners are providing up to date information.  Unfortunately, occasional inaccuracies occur and we do our best to remove outdated information. Again we apologize to Ms. K******* for any inconvenience or misunderstanding.

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has a picture of my house saying it is in foreclosure on its website with a est price of $365,375. I believe this photo was taken in the last year as my neighbors house was resides Blue last summer. I am not late on my mortgage and believe this to be some sort of Scam.

  

  Business Response

  Date: 12/13/2024

  We received Ms. Chaquette complaint on December 9, 2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response.
  Ms. Chaquette property was removed from our website on December 11, 2024.

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. 

  
  On 12/11/2024, we found Ms. Chaquette’s property was identified as an Auction listing, but there was no auction date available and should have been removed from our database. We sincerely apologize for any inconvenience to the homeowner and can assure her that her request has been handled.  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 12/24/2024

  They claim they get this information from a third party however to not disclose who that is.  If you search this company they are not in the real estate business and instead sell home repair services.  The online complaints say they get your information and then consistantly call to sell services.  I do not believe them at all and believe this to be fraudulent activity.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realtystore.com has my home listed as under foreclosure. This is false.

  

  Business Response

  Date: 12/06/2024

  We received Ms. F*****’s complaint on December 3, 2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.
  Ms. Banker’s property was removed from our website on 12/04/2024.

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter within 24 hours.

  
  We sincerely apologize for any inconvenience and misinformation. The homeowner can be assured that the request has been handled.  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 12/09/2024

  
  
  Complaint: 22634976
  
  I am rejecting this response because: there is no clear root cause to the issue of their hosting misinformation. Also, they called me Ms. Baker, a clear copy/paste response to the many complaints they inevitably receive, since their entire company is a literal scam. Explain exactly how my home ended up listed as an auction. As well as how there are over 100 houses in Corvallis Oregon alone as foreclosures on their site, when I’ve confirmed there are zero. This is all a scam.
  
  Regards,
  
  **** **** F*****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 12/17/2024

  We apologize for the error in missing naming Ms. F***** and are sorry that our explanation was not to her satisfaction.  As we partner with different real estate data providers with thousands of listings, we are not able to review every single listing and trust our partners are providing up to date information.  Unfortunately, occasional inaccuracies occur and we do our best to remove outdated information.

  Customer Answer

  Date: 12/17/2024

  
  
  Complaint: 22634976
  
  I am rejecting this response because: no clear explanation of root cause analysis was provided; which “database” they claimed as their source for listing my home.  PLEASE EXPLAIN.
  
  Regards,
  
  **** **** F*****