ComplaintsforBuildx Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
In March 2022, ************ owner of Buildx Construction agreed to renovate these areas in my home which consisted of the kitchen, fireplace, staircase and bathrooms. He has not completed the job to the full scope based on the agreement and the renovation that has been done thus far were incomplete or done incorrectly. Which resulted in obtaining another contractor to complete the work or fix the errors. The plumbing and electrical work were not up to code and he did not pull any permits. Paid to date of slightly over $50k. In June he stopped contacting me regarding the remaining repairs needed so I submitted a complaint and then he reached out saying he would come back to my home. At this point, I confirmed he does not have workers compensation for his workers, he is not knowledgeable or credible with the work he has completed so I no longer want him inside my home. The dispute consist of the faulty, incomplete, poor workmanship and abandonment of the job.Business response
01/09/2023
Business Response /* (1000, 8, 2022/12/15) */ Customer satisfaction is our top priority. We would love the opportunity to provide a resolution for the homeowner. We have continued to do everything we can to resolve the issue as quickly as possible. We have reached out to the homeowner on numerous occasions since June and offered several reasonable solutions. If you have any further questions or concerns, please do not hesitate to contact us. Business Response /* (-10, 9, 2022/12/15) */ Business supplied email:****************************** Use this address for this or any future complaints, but nothing else Consumer Response /* (3000, 11, 2022/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) After I notified business owner of various multiple issues including plumbing leaks, improper installation of electrical wiring on 6/19, 6/29 and 7/24 I did not hear from owner until 9/26 only after I submitted complaint to the state licensing board. Since I had not heard from him for 2 months, in the meantime I had multiple contractors investigate his work and provide proposal to repair some of the items mentioned. Since it was discovered that his work was done incorrectly I no longer have confidence in him or his workers returning to my home. Instead, reimbursement for the monies I paid to the other contractor is what I was seeking.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.