Business ProfileforRooter Hero Plumbing

House had no water supply inside, and water was leaking in the front yard. We contacted the ************* and they came and shut off the water. I called other companies, and Rooter Hero said they could come between 3 pm and 5 pm the same day. A technician named ****** arrived in a truck and quoted $450 to detect the leak. Since we already knew it was a water main leak due to the lack of water supply, I agreed to the price in the emergency situation.****** only had a shovel and a small handheld hammer, and he wasn't adequately prepared with proper tools. He didn't even have a water meter key wrench to open the water supply since it was shut off. He struggled to cut through roots and only managed to dig a small hole of 1-15 ft in an hour. He then said he wouldn't dig any further because water was coming from under the driveway.While he was doing this, he was talking to his supervisor, *************************, with AirPods. It seemed like **** told him to stop digging if water was coming from under the driveway. ****** stopped and spoke to **** over the phone. He then said that the water leak was under the driveway, a huge problem that couldn't be fixed without running a new line, which would cost $14K to $15K.I told him they were supposed to find where the leak was or where the pipe was broken. He kept insisting I sign a contract, saying they could restore water to my home temporarily the next day if I signed that day. He tried to make it sound urgent, but I said I would decide the next day.Next day, I called a few other plumbers, who advised against working with Rooter Hero. They had similar experiences in ****** and were even on the news. I received estimates ranging from $3.5K to $6K to repair the pipe and $8K for a new line with trenchless option My landscaper came and found that the pipe was broken next to the driveway and fixed it for $650. Rooter Hero didn't do their job for the $450 leak detection fee. I would like a refund as they didn't do the job at all.