Share
Business ProfileforPremium Used Auto Parts, LLC
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
4 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Headquarters
- 4120 Douglas Blvd, Granite Bay, CA 95746-5936
- BBB File Opened:
- 2/20/2024
- Years in Business:
- 1
- Business Started:
- 9/2/2022
- Accredited Since:
- 2/29/2024
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 10
- Alternate Business Name
- Premium Used Auto Parts
- Hours of Operation
Primary
- M:
- 7:00 AM - 4:00 PM
- T:
- 7:00 AM - 4:00 PM
- W:
- 7:00 AM - 4:00 PM
- Th:
- 7:00 AM - 4:00 PM
- F:
- 7:00 AM - 4:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Alagesan Govindarasan, President
- Contact Information
Principal
- Mr. Alagesan Govindarasan, President
Customer Contact
- Mr. Alagesan Govindarasan, President
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jerrena H
06/21/2024
Premium Used Auto Parts, LLC Response
06/24/2024
On May 25th, after 2 months ******************** contacted us to inquire about the warranty period, believing it to be 4 months and stating that the transmission was not working (slipping into gears without matching the speed). We explained the warranty policy and told we will send her a replacement but she insisted it was for 4 months warranty. To resolve this, we sent her the Zoho documents she had signed for reference and reiterated that it is a 3-month warranty.
On June 7th, ******************** called again, explaining that she does not have enough money to afford the mechanic and requested a replacement after 20 days.
We asked her to send pictures and a diagnostic report, which she sent to us on June 14th. We promptly forwarded these to our warranty team.After discussing with the warranty team, the warehouse (****) called and requested an installation report. However, despite our requests, the customer refused to provide the installation report.
On June 20th, we attempted to contact ******************** for the installation report. She promised to send it within an hour, but as of now, we have not received a response. Nevertheless, we assured the customer that once we receive the installation report on or before June 25, 2024, we will proceed with the replacement within 5-7 business days as promised.
On 24 June , spoke to ******* and with her mechanic to send the installation report and it was told that she will send the report by EOD (06/24/2024).
As ******* told, we were not rude to the Jerrena instead we were helping her to solve the issue.
Premium Used Auto Parts, LLC Response
07/02/2024
Regarding the transmission for your 2017 ****** Sentra, we require an installation report to verify that the transmission was programmed to match your vehicle's VIN before installation.
To date, we have not received any documentation confirming the transmission was reprogrammed and installed as required. If you could provide the installation report along with proof of the transmission's reprogramming, we will promptly review it and proceed with sending the replacement unit.
As per our previous communications, you mentioned that the transmission was installed by your private mechanic at their private location.
Thank you for your cooperation in resolving this matter swiftly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.