ComplaintsforAll About Dogs Boarding & Training Center Inc.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid the company, All About Dogs, for training services for a new puppy we purchased. The service was to be provided from the dates of 6/13/2023 through 7/18/2023 for one hour every Tuesday. After payment, but before 6/13/2023, I communicated to the owner the puppy was not old enough according to their requirements. Their website, and owner, confirmed that 10 weeks of age was as young as the puppy could be to participate. My puppy would only be 8 weeks as the start of 6/13/2023. The owner offered to try to schedule for their next class offering in early August of 2023 but I confirmed with her that would not be possible due to our family schedule, kids starting back at school and my wife and I having day jobs. The class was going to be offered at 11:30 AM on Tuesdays. Due to the schedule conflict and our inability to participate, I asked for a full refund of $225. The owner denied my request and said it was my problem that I scheduled the class with the puppy being to young. Due to her abrasive response, and unwillingness to work with me on my refund, I am filing this complaint.

  Business response

  06/22/2023

  On May 26th, 2023 at 8:41 am the client signed up for a group puppy training class to begin on June 13th, I had spoken with the client on the phone multiple times before this to explain the process. Upon signing up, this client had to click a box, type his name and agree to the terms and agreement of the contract. In this contract it clearly states I HAVE BEEN MADE AWARE THAT ALL FEES RELATE TO THIS DOG TRAINING ARE NON-REFUNDABLE. This is due to the fact that when a client signs up, they are committing to the class and I am holding them a spot as it is limited to the amount of students we can take. On June 4th payment was made for the class and an email sent with important content as well as a reminder that it is non-refundable. This has always been my policy, I will offer credits for future classes or private training but no refunds. On June 12th the client called me to say he had made a terrible mistake and didn't realize his puppy was only 7 weeks old, too young to begin class. He requested to attend the next session which would begin August 1st. I gladly accepted this and added him to the next session. He never mentioned a refund, he did mention he was bummed because his kids would not be able to attend all the classes since they would no longer be on summer break. The morning of the class, June 13th at 7:04 am the client texted me that he had changed his mind and wanted a refund. I explained that that wasn't my policy but that I would gladly credit him a future class for a Tuesday or a Sunday if the weekdays didn't work. He then began to threaten me with comments like "Are you sure that's how you want to handle this?" and then threatened me with his lawyers and attorneys. I stopped engaging with him at this point. The client was made well aware of my no refund policy and on top of that gave me such short notice that there was no way for me to fill his spot. I have never had a client react or treat me this way. I was not hostile but did stand my ground when he began threatening me via text. 

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