ComplaintsforGrass Valley Air Conditioning, Inc
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They installed the completely wrong furnace earlier this year and didn't even realize it. I had to have it swapped out after I noticed. The new one then had 3 propane leaks requiring 4 visits to fix. Over three weeks ago, it quit, and they haven't been able to get the correct part ordered and delivered. My tenant has been without reliable heat for almost a month. The last two times I have called, they can't give me an estimated date it will be fixed. Unreal. I will never never use this company again once my one-year warranty expires on my new furnace. I need to have this furnace fixed ASAP.Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new AC unit in 2014 based on their recommendation. I was told it would last ***** years.last year it stopped working and they charged me over ***** dollars to repair it, said nothing was warranted and too bad when i complained. Said i could call someone else if i didnt like it.this year it doesn't work again. Told me it's another ***** dollars to fix. I asked them to back up their recommended product and take responsibility for a lemon unit. They refused. Refused to repair unless I prepay *****. I explained I am disabled and a heat wave is coming. They refused. My husband called and suddenly they're willing to come check it out but still expect us to pay for it. I even asked them to work with me. They said no. Won't even call the manufacturer. Hung up on me twice. Answering service doesn't answer, don't call back l, don't respond to website messages.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.