ComplaintsforPacific Fertility Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,I reached out to the Pacific Fertility Center in ** in November of 2022. I spoke to a representative who suggested I have a virtual consult with a doctor and that it would be complimentary. I had a 5 minute consult with the doctor and decided not to work with them based on the doctors attitude. 6 months later, I received a vague bill in the mail from a company called "Inception LLC" for $375. After many emails and questions they told me the bill was for my virtual consult on 11.15.22 with *************************** at Pacific Fertility Center. I tried to work with the company but they told me this bill is due in 25 days. This is a fraudulent business and practice as I was told this service was complimentary. Based on Yelp, I have seen others who had similar experiences with this same fraudulent practice.Thank you,*****Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Oct 24th, 2022 , I went in for a consultation exam with ************. I paid for the appt and asked the team to provide an itemized receipt so I can get reimbursed for the appointment. I was told to download the app, which doesn't work and has many bugs. I called 5x and left 3 VMs to which I received no reply for an itemized receipt. I was told they "passed my message along." I cancelled all my future appointments as this is not the level of service that I expect from an established clinic. I am requesting that an itemized receipt be emailed to me to resolve this matter immediately.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.