Business ProfileforLil’ Bits Cafe
At-a-glance
Related Categories
Business Details
- Location of This Business
- 151 N 7th St, Grover Beach, CA 93433
- BBB File Opened:
- 8/29/2022
- Years in Business:
- 14
- Business Started:
- 9/14/2010
- Business Incorporated:
- 9/13/2010
- Type of Entity:
- Corporation
- Business Management
- Mr. Jason M Goetz, Owner
- Contact Information
Principal
- Mr. Jason M Goetz, Owner
Customer Contact
- Mr. Jason M Goetz, Owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I believe my server's name was K*** (that's the name on my receipt). K*** was rude and had bad customer service. She told me she was the manager and owner, which was surprising, as she had a poor attitude. Here are the facts:
My daughter ordered the kid's chicken strips, and when I got the receipt, K*** charged me for, "#1 Three Egg Combo". So, I showed K*** the receipt and told her she accidentally
charged me for this instead of the kid's chicken strips. K***'s response was, "No, that's correct, and I actually saved you a dollar." I was surprised, and said, "My daughter ordered
the kid's chicken strips." Her response was, "You have to be 9 and under; it clearly says 9 and under on the menu." I was taken aback, because she never asked me how old my
daughter was (last month, my daughter turned 11, but she never asked). Additionally, when we ordered, my daughter looked at the menu and told me she wanted chicken strips. Then, I
looked at K*** and told her, "She'll have the kid's chicken strips." I explained this to K***, and said she allowed my daughter to order off the kid's menu, and never told us that she couldn't.
She responded, "You have to be 9 and under; it clearly says 9 and under on the menu." I responded "Ok, I missed that, but I ordered kid's chicken strips and you never told me I
couldn't." She said, "I have four children and I always pay full price." I responded, "Ok, but why didn't you say anything before, when we ordered; then, you give us a surprise bill?" K***
responded, "I don't know what to tell you."
K*** kept saying, "It clearly says 9 and under on the menu," but their menu has errors. For example, my husband ordered the spicy chicken sandwich with no cheese. K*** responded,
"That doesn't come with cheese." My husband showed her the menu that said the sandwich came with cheese, and her response was, "I don't know why it says that; it doesn't come with cheese; I order that sandwich like four times a week."
We had a party of six (four adults and two children), and lil Bits Café charged me an automatic 20% gratuity. However, this automatic gratuity should be off the subtotal, and lil
Bits Café charged me gratuity off of the total, which includes the tax. I showed K*** the receipt and she looked confused, so, I showed her the math with my calculator. Her
response was, "I don't know why it did that, it has never done that before." I responded, "Well, you charged me off the tax; I showed you the math." K*** smugly responded, "I can do
the math myself." I responded, "Ok, but you're charging us off of the total, and you can't do that." She rudely placed three dollars on the table, and said something along the lines of,
"Here, happy?" Since she was being rude, I pointed out that she also charged us for a split plate. There was no good faith disclosure, and the menu said no charge for an extra plate.
My in-laws did say they were going to share, but we never asked K*** for a split plate. K***, annoyingly responded, "Here," and threw two dollars on the table, but she said she would not do anything for the chicken strips.
When I left, K*** followed me outside and told me, "Don't come back." Then, she waited for my husband, stood in front of him, and told him the same thing. I did not mention this to K***,
but after we left, I noted that she also charged my daughters for adult drinks. I think a drink may have been included with the kid's meal, but if it was not, their cups were much smaller
than the adult cups, and she charged me adult prices.
Based on the above, I am disputing the “Three Egg Combo”, kid’s drinks, and the automatic gratuity. Instead of the “Three Egg Combo”, I would like to pay for what I ordered and presumably received, which would be a $7.99 kid’s meal. This would equal $82.32, but K*** gave me $5. So, I should be charged $87.32. Is it legal to charge a 20% gratuity on a party of six when the service is bad? We had six people, but we ordered 5 meals.
If the customer service was better, I would have let it go, but there were a lot of deceitful charges, and after I provided my credit card, they kept the itemized receipt. My impression is that lil Bits Café is sly, and they knowingly charge their patrons more than they should. There are multiple negative reviews on Yelp due to lil Bits Café’s billing practices.
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