Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Brio Water has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Brio Water

              768 Turnbull Canyon Rd Hacienda Heights, CA 91745-1401

            Business ProfileBrio Water

            Bottleless Water Cooler

            Contact Information

            768 Turnbull Canyon Rd

            Hacienda Heights, CA 91745-1401

            Get Directions
            Visit Website
            (844) 257-4103

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            768 Turnbull Canyon Rd, Hacienda Heights, CA 91745-1401
            BBB File Opened:
            9/15/2022
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            March 27, 2024 is when I purchased this Brio water cooler.From the moment it was unboxed until now it has not dispensed one drop of water. The customer service phone number tells you to leave a voicemail because they don't actually have paid customer service representatives. I got called back and was told if I held the white button for 10 seconds and then press it 3 times, all would work. I have done this many many times and nothing helps. It does not work. I don't have the box it came in because I assumed it worked and threw it out. As well, I have a heart condition and I can't life this box down flights of stairs in my building and take it to the post office. I can't have *** pick it up either becuase they only come during normal working hours when I am at the office. I am very frustrated. I feel like **** has trapped me. I want a new machine that works without having to go through the trouble of hiring someone to carry the machine to my car and to buy a box to return it in!
            Read More
            Read 12 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Imee T

            07/27/2023

            I have purchased their Brio Moderna water dispenser on May 2023 and had it installed 1st week of July as we were doing our renovation. The unit was showing an F7 issue on the screen and I have reached out to their customer support multiple times and I have tried calling their support number but no one is picking up. I followed them in instagram and have raised my issue with them but they just deleted my comments and now blocked me. I spent almost $500 for a dispenser that we cant even use and I was just trying to get it replaced but they are not responding. They have the worst customer service and I dont know why they are cheating their customers.

            Brio Water Response

            07/28/2023

            We do apologize for the inconveniences and issue that is occurring with your unit. We replied back on a social media post/ message to have you provide an email where we can reach you. We then found an email with different name in our system which we replied within our 24 hour **** with troubleshooting steps along with information requested to proceed with a resolution. If you can reply back to us we are more than willing to assist.
            Read 1 More Customer Review

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.