ComplaintsforEPIC
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased three *** lights from **************** on on 9/3/22 they listed two different shipping tracking numbers. One package arrived containing one ******* light on 9/8/22 and was the correct item. The remaining package listed was supposed to contain TWO **** ***** ******** *** lights but only contained one ******** The tracking for these items lists them as delivered but I only received one package with one light. I have emailed the company with no response. I would like the company to send me the rest of my order. Thank you *** please contact me via my cell XXX-XXX-XXXX or email at ******************* and I can forward all of my emails from the company with order form and confirmation and both emails with tracking numbers. I uploaded screen shots of my tracking numbers for each shipment and order confirmation for your initial review.Business response
10/06/2022
Consumer Response /* (2000, 9, 2022/09/29) */ Company was quick to resolve issue and everything is in good standing, I received my second item in the mail. I'm happy with my purchase and would recommend this company to a friend, thank you for helping me with this resolution.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.