Business ProfileforResource Innovations

Preface: I was one of the unfortunate customers who was also made a mockery of by EFI before Mass Save switched providers to Resource Innovations (henceforth titled RI) I have also submitted a BBB complaint for EFI #********. EFI owed me $2,000 for a high-efficiency boiler replacement, which they instead decided to change to $200 weeks before they were fired by Mass Save, which in turn only made my life more difficult in now trying to convince RI/Eversource that I am still owed $1,800. My boiler work was completed in January 2023, and 16 months later I am still without my full rebate.8/22/2023:I call the new company RI and explain my situation. I am told if I resubmit my application that I could be approved in a few weeks. I resubmit a STANDARD application as if it were my first time applying for the rebate. I provide all my paperwork (as I did to EFI), including my Mass Save inspection performed by ***** dated 11/10/2022 which clearly stated I had a NON-CONDENSING BOILER, along with my work invoice and heat loan intake form (HLI). The person I talked to seemed optimistic and was lightyears better than who I dealt with at EFI, so this seemed promising.12/29/2023:After months of checking my rebate and seeing it make progress through the system, I see that it now shows VOID/CANCELED. I call RI on 1/3/2024 and am told the reason it was canceled is because it is a duplicate application they (Eversource or RI?) saw that I had a previous application with EFI which was approved for the incorrect amount. I am told by RI that an escalation ticket is submitted with both applications and the operator confirmed I was only paid 1/10 of what [I] should have received. This escalation ticket can take up to ONE WEEK to hear back.1/10/2024 (ONE WEEK LATER):Operator tells me they emailed their supervisor with info and escalated it further. I told them I have not cashed the first $200 check yet because I did not want to mess up the process. They tell me they may ask for proof of that, but it is TBD at this time (they have still not asked for any proof despite me offering). I am told to follow up in TWO WEEKS.1/29/2024 (TWO WEEKS+ LATER):First person I spoke with puts me on excessive holds to speak with their supervisor, and eventually I get disconnected, likely because I was left on hold for an excessive amount of time. I call back and am transferred to a supervisor for the first time, who also ended up being the first person to actually help me since my app was canceled in December.Supervisors name was ******* (no last name, tells me she is the only supervisor role in the company named *******). She adds me to a list that only supervisors have control of for PARTIAL PAYMENTS. This is the first time anyone has mentioned Partial Payment to me, seems like it should have been the route taken from back when I submitted in August. After adding me to this list, ******* tells me to give it THREE WEEKS. She also says when I call back to tell the operator up front that I need to speak to supervisor ******* about a partial payment.2/28/2024 (FOUR WEEKS LATER):I speak with *******, who tells me that the partial payment is showing as APPROVED on 2/22/2024. She says the check should follow 1-2 weeks later, and that if I do not receive it by 3/14/2024 then I should call back. This was my peak excitement and I thought I might actually receive my rebate.4/11/2024 (SIX WEEKS LATER):Of course, I was wrong and should have known better.I am told that supervisor ******* switched departments and I cannot speak with her she was the only person up to this point I trusted and I am now convinced I will never get my payment. I ask to speak to another supervisor, and I never do.I submitted my Heat Loan Intake form again, which I am told is not in my application this makes zero sense as it has been 8 months since I applied and nobody told me this, I was also told that my partial payment was approved in February. Again, I knew this was another bad sign.I am told to reattach my HLI form to my app which I cannot because the app cannot be edited, assumingly because is has been submitted/canceled. I am directed to EMAIL it, which the operator verifies over the phone that it is received. The operator tells me they have submitted my app again and that I should call back in 31 days if no progress.5/13/2024 (5 WEEKS LATER):I am told upfront that I am being transferred to a supervisor and am put on hold again, I am never transferred to a supervisor. The operator tells me that they are waiting on Eversource to approve the app, and I am told that there is nothing I can do to expedite nor is there anything needed from me. I am told that a supervisor named ***** will follow up with me, but I never hear anything.And here we are. I did not want to submit to BBB because of how good I felt about RI in the beginning, but it has clearly derailed in the last 3 months and I feel like I am back dealing with EFI again. The only person who was any help is no longer in their position, and I am unable to speak to anybody who can take action for me otherwise. I was unsure if I should submit this for RI or Eversource, so if nothing comes from this my next action will be Eversource. I am still owed $1,800 and in the span of a few weeks I have gone from canceled, to approved, to unknown, to waiting it seems like nobody is actually doing anything and I, as the customer, am getting abused and made a fool of.