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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid the $5 as requested for a window sticker and I was sent a link. I put all the information asked for and requested the sticker and all I see is a wheel spinning for over 30 minutes. So I tried again and paid again and the same thing happened. Do they have a problem with their website?
Business response
08/18/2024
Hi there -
Can you please email ********************************** for help? Please provide the *** and username so our team can help you!
Thanks!
Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
If a sticker request was unsuccessful or you run the same VIN multiple times, we won't charge you. THY CHARGED ME 3 TIMES FOR THE SAME VIN STICKER!!!!!Business response
07/17/2023
Hi, please check your email inbox. We've responded to your questions. Thanks!Customer response
07/18/2023
Complaint: ********
I am rejecting this response because: , I have NOT received a refund!! According to "WITHCLUTCH.COM", the refund process could take up to 10 days, thus your 5-day response time frame is NOT adequate!!
Sincerely,
*********************Business response
07/18/2023
Hi there, the WITHCLUTCH *** response was within 24 hours. The refund was immediate but it may take your credit card issuer up to 10 days to process the refund.Customer response
07/31/2023
Thank you for the speedy reply, not to mention the expeditious manner in getting me a refund, I thank you very much.
Mike NorrisInitial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for and paid $5.00 to receive a copy of the *******/Window sticker for a vehicle I am considering purchasing. The service did not work and did not provide the information. It didn't provide any information at all. I want my $5.00 backBusiness response
01/17/2023
Hi ***** -
Thanks for your note! We issued a refund of the $5 on January 5th.
Can you confirm with the user that she did receive it?
It went back to the credit card she used!Customer response
01/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.