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ComplaintsforParis Spa Nails
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Complaint Details
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Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 12, 2023, I brought a friend to Paris Spa Nails for pedicures. I was taking her out as a gift and made it known that I would be paying for both pedicures. The associates handed me a pedicure menu and we both selected the "premium pedicure package with gel" that costs $70. My friend then realizes she doesn't want the gel and chooses the "premium pedicure package" without gel that costs $60. After we had already begun services with them another employee who was sitting at her nail station and had not been working with either of us announces to us that the regular premium package without gel will be $65 instead of the listed $60. When I inquired further about the pricing being different than listed, she replied that she knew what the menu said but that we would be charged more anyway. I then explained that they need to either change their pricing on the menu to reflect the current prices or charge customers the pricing listed. She did not care and said she would pass it on but that was the end of the exchange. I felt it was too late to cancel our services because both pedicurist had begun work on our feet when the other associate told us we would be getting charged more.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.