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ComplaintsforFreeway Toyota Scion of Hanford
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Went to get gas on November 13th, and when I pushed the button for the gas tank metal fell to the ground. I picked up the metal, filled up my tank and then drove directly to the Toyota service department. When I arrived I was told that was the fuel door spring and that it was not covered under warranty. What is a bumper to bumper warranty then? So, this vehicle has less than ****** miles on it...it is a hybrid so the gas tank has been opened less than 35 times but yet Toyota is telling me this isn't covered and I can no longer open my gas tank.Business response
11/21/2023
I spoke with ***************. I let her know that the part is covered under the basic warranty and apologized for the inconvenience. I advised her to bring me the receipt for the part she purchased so I can reimburse her. She is happy with the results and will contact me after Thanksgiving holiday.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.